Latest news on Manufacturingtalk categorised by product type
Customer relationship management software (CRM)
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Workwear maker adds CRM, inventory management
Manufacturer of specialist workwear is installing a business management system to help manage their customer relationship management, inventory control and sourcing operations.
News from XeBusiness (17 August 2007)
Improved resource planning at Bernard Matthews
User application article Bernard Matthews deploys Supportworks' business process workflow engine and visual process configuration manager
News from Hornbill Systems Limited (19 June 2007)
Integrated CRM for medical supplier
User application article Medical device supplier chooses Microsoft Dynamics CRM to link trainers, physicians and customers
News from Microsoft Dynamics (17 May 2007)
Supportworks improves service delivery
User application article Helpdesks using Supportworks improve support levels and reduce costs at London Metropolitan University
News from Hornbill Systems Limited (11 May 2007)
CRM system for Vodafone in the UK
User application article Vodafone to further improve customer service handling and build cross-selling of products and services using dise3G from Martin Dawes
News from Martin Dawes Systems (10 May 2007)
Recognition for campaign management software
Multichannel campaign management suite recognised for integration capabilities with third party CRM and contact management solutions
News from smartfocus ( 1 May 2007)
CRM provider branches into US market
CRM systems and advanced billing for the US telecommunications market
News from Martin Dawes Systems (30 April 2007)
Customer dialogue is key to CRM success
Technical background article CRM white paper highlights strategies for growth and loyalty in multi-channel customer-oriented organisations.
News from Infor (30 April 2007)
CRM helos capitalise on new business opportunities
User application article Work-force productivity to be improved through the automation of the entire sales process and providing employees with easy access to real-time information at South African Broadcasting Corporation
News from Microsoft Dynamics (24 April 2007)
Better efficiency and tighter integration with CRM
User application article Microsoft Dynamics CRM gives Raymond James the platform to provide rich functionality such as mobility and detailed workflows with a reduced time to market
News from Microsoft Dynamics (28 March 2007)
CRM software part of unified technology base
User application article Microsoft Dynamics CRM provides a fast, flexible and affordable way for businesses of all sizes to improve a wide range of business processes
News from Microsoft Dynamics (20 March 2007)
Microsoft dynamics live CRM demonstration
Microsoft Dynamics Live CRM service is powered by the forthcoming release of Microsoft Dynamics CRM, code-named Titan
News from Microsoft Dynamics (16 March 2007)
New location to confront European growth for CRM
SugarCRM has seen widespread adoption across Europe with its strongest growth in France, Germany, Ireland, the United Kingdom and the Netherlands
News from SugarCRM (12 March 2007)
Kana improves Creative's customer satifaction
User application article Creative now delivers multi-lingual support to customers for a potential installed base of more than 300 million products globally using Kana Response
News from KANA (21 February 2007)
CRM user representative to head user group
Head of CRM at Guardian Newspapers, which uses Smartfocus to analyse its customer database to drive accurately targeted marketing campaigns, to head user group
News from smartfocus (21 February 2007)
Business intelligence for customers and partners
New shared-source tools help businesses turn CRM data into useful, actionable information.
News from Microsoft Dynamics (15 February 2007)
Enterprise CRM suite a recognised leader
SAP has been named a leader for offering the most complete solution for deep industry functionality, scalability and global business process support
News from SAP (12 February 2007)
Lean manufacturing with CRM profiled
Commence offers lean industrial companies complete "Freedom Of Choice" to select the solutions and platform that best meets the business requirements of manufacturers and distributors.
News from Commence Corporation ( 5 February 2007)
MySAP CRM solution for postal company
User application article Customer Relationship Management to help drive process efficiencies across service organisation and deliver a more intimate level of customer service.
News from SAP (31 January 2007)
Free Kibs CRM mini
Kyliptix gives individuals and business users the power of CRM
News from kyliptix Solutions Inc. (25 January 2007)
Lifetime customer value with CRM
Technical background article For the past ten years the role of maximising lifetime value of customers has dramatically changed with the implementation and utilisation of CRM.
News from Commence Corporation (22 January 2007)
CRM supplier investment in Northern Ireland
Teleperformance announces support from Invest Northern Ireland for a GBP6.5m investment in Newry.
News from Teleperformance (16 January 2007)
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