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Contact management software
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EDRM system reduces storage space and costs
User application article The cost and physical storage space requirements of Erewash Borough Council's paper documents and files has been reduced with the introduction of an EDRM system from TOWER Software.
News from TOWER Software ( 9 April 2007)
Unified call centre implementation
User application article CallXpress offers a multi-level automated attendant that provides more options to callers to help them get to the right extension
News from AVST (29 March 2007)
Contact centre investment improves customer care
User application article Macfarlane CallPlus handles all phone contacts within the Craven Contact Centre, providing intelligent call handling, call recording, customer self-service and management information facilities
News from Macfarlane Telesystems (20 March 2007)
Contact management improvements at Suzuki
User application article Suzuki selected OKI's CTstage due to its strong track record in IP contact centres and its ability to respond to multi-channel inquires
News from Oki Electric Industry (15 March 2007)
IT service management from Epicor
A complete service desk management system that enables IT issues to be addressed quickly and efficiently by providing essential tools for IT teams
News from Epicor (15 March 2007)
Bursary Fund For IPP Diploma
Topaz Launching Bursary Fund For IPP Diploma In Payroll Management
News from Topaz Computer Systems (28 September 2006)
Topaz Director appointed to Softworld Committee
Topaz Sales Director Honoured To Be Helping Softworld Promotion To Manufacturing Sector
News from Topaz Computer Systems (14 July 2006)
Intelligence Selects Oki Electric's CTstage 4i
User application article Flexible system supports rapid business diversification and expansion.
News from Oki Electric Industry ( 7 July 2006)
Death of the Out of Office Assistant
Technical background article Annoying messages from out of office assistants will soon be a thing of the past, with the rapid advances in mobile technology for the business travel market.
News from CommonTime (21 March 2005)
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