Product category:
Programming aids and applications
News Release from: Advanced Protocol Technology | Subject: Slipstream
Edited by the Manufacturingtalk Editorial
Team on 16 May 2005
New collaborative remote control
software
Slipstream brings collaborative effort to remote control software
The new slipstream Collaborative Remote Control Software has been created to revolutionise the provision of real-time computer assistance by enabling the input of multiple engineers in a unique collaborative environment Whereas a typical remote control situation will see help given on a one-to-one basis, there are occasions when a lone engineer may lack the knowledge or expertise needed to solve the problem
This article was originally published on Manufacturingtalk on 26 Jan 2006 at 8.00am (UK)
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The slipstream solution provides all the functionality normally expected from a remote control system, but also makes it possible to pool the expertise of several other engineers at the same time.
The engineers can all be in different locations yet, if they have access to the slipstream server, they can log-in to the software and work alongside their colleagues.
slipstream is based on a modular concept that makes it scaleable in design.
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This flexibility allows for a fully adaptable solution because additional requirements can be met with the use of plug-ins.
The new software runs on most main operating systems and its full functionality remains consistent across all platforms, even when these are mixed.
slipstream has also overcome the security problems faced by users of other remote control software who may be vulnerable to unauthorised connections.
With slipstream, all communication is through the server and it is the client's software that must first create the connection.
Once established, the user can then choose to give control of the computer to the engineer.
Without this authorisation engineer control is not possible.
To ensure security further, all network communication uses SSL encryption and slipstream requires all connections to be authenticated and forbids direct connection.
Throughout the IT industry, the use of remote control software has demonstrated significant cost and operational advantages over on-site engineers.
Advanced Protocol Technology now maintains that slipstream has taken these benefits a stage further by enabling a company to use its engineering resources more efficiently and thereby to gain a valuable reduction in case resolution times.
The use of slipstream has been shown to increase engineer productivity which leads to cost savings that can quickly repay the investment.
slipstream is available through Higs Solutions which specialises in IT and telecommunications products and services with more than 10 years' experience in the installation and maintenance of telephony and computer systems.
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