Product category:
Measurement and Quality Software and SPC
News Release from: ASC telecom | Subject: Integrated quality monitoring solution
Edited by the Manufacturingtalk Editorial
Team on 01 March 2007
Scaleable integrated quality monitoring
solution
ASC, a provider of innovative solutions to record, analyse and evaluate communications, is presenting an integrated quality monitoring solution (IQM) for growing businesses at CallcentreWorld.
ASC, a provider of innovative solutions to record, analyse and evaluate communications, is presenting an integrated quality monitoring solution (IQM) for growing businesses at CallcentreWorld, a leading call centre event in Europe It is being held in Berlin, Germany, from February 27 to March 2, and ASC is exhibiting at stand 4C2
This article was originally published on Manufacturingtalk on 20 Dec 2005 at 8.00am (UK)
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IQM includes the quality monitoring solution, Inspirationcompact, and provides traditional, IP or hybrid voice recording through Marathon EVOlite.
It is competitively priced for smaller businesses and is easy to use and maintain.
Since it is based on the reliable, well-established platform used for Inspirationpro, it can be expanded to include many advanced features offered by that system.
Further reading
Email response management added to monitor
ASC has announced the addition of email response management (ERM) to Inspirationpro, its premier quality monitoring solution.
Quality monitoring software gets monitoring module
ASC has announced a new release of its Agentassistance module, an optional supplement to the quality monitoring software, Inspirationpro.
Michael Sauer, Vice President Operations at ASC, said, "ASC's combination of voice recording and quality monitoring technology into an integrated solution represents a new paradigm for the industry.
IQM users will benefit by improving their customer service at an affordable price while retaining the ability to add powerful new features as their company expands." Inspirationcompact provides quality monitoring for smaller businesses and supports TDM, IP or hybrid recording for 32 to 60 seats depending on the mode of communication.
It stores up to 100,000 hours of recordings online and may be used with bulk or selective recording.
Inspirationcompact provides browser-based playback and includes many of the web applications found in the well-known Inspirationpro solution.
It works with Linux-based operating systems and supports the MySQL database.
VoIP recording is based on ASC's award-winning EVOip solution.
The product captures telephone calls from the network, using both active and passive solutions, and enables storage, playback and archiving of the entire interaction.
An entirely software-based solution, Marathon EVOlite is tailored for smaller businesses and lets them preserve all oral communications, often necessary for regulatory compliance or order verification.
IQM may be expanded to add additional channels or seats and include new features such as screen recording.
Inspirationcompact may be conveniently upgraded into the higher-end quality monitoring solution, Inspirationpro, to support multi-site support, customer feedback and speech processing.
Other expanded capabilities include the scheduling and distribution of reports, the use of customised report templates, and special interactive programs between agents and supervisors.
Inspirationpro may be used for an unlimited number of seats and allows more concurrent recordings and report templates than Inspirationcompact.
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