Business Service Management Portfolio Extended

ASG announces three new products for Service Level Management (SLM), Service Level Agreement (SLA) and Service Contract Management (SCM)

ASG, a leading provider of enterprise software solutions, has announced the release of three new products that will expand the company's Business Service Management solution portfolio.

The three new products, ASG-Business Service Manager, ASG-Data Integrator, and ASG-Service Contract Manager, are designed for service level management (SLM), service level agreement (SLA), data integration, and service contract management.

By distributing the product suite of Ingenium Technology, ASG accelerates its entrance into SLM, SLA, and service contract management with proven technology implemented in some of the world's largest financial institutions, credit card transaction processors, and outsource service providers.

These new offerings allow integration with instrumentation tools for network, application, web site monitoring and performance to automatically collect and process data.

This enables automatic alerts for early warning of service and end-user experience degradation.

For IT organisations and outsource providers, service catalogues are created for each service to be monitored.

Through a hierarchical relationship, simple and complex service models can be established to monitor, report, alert or alarm, and forecast SLAs at any level in the model.

This provides timely information to managers, enabling them to improve any substandard SLA performance before missing the target or impacting revenue in any given reporting period.

Outsource providers can manage all aspects of formal service contracts including the automatic collection of data and SLA computation based on the operating calendar.

Contract period reports are generated and presented for review, annotation, and ad hoc service period exclusions, and approval prior to report distribution.

This allows the service provider to have complete control with regard to the customer reporting process.

"The ASG SLM and contract management solutions provide an open architecture," said Arthur Allen, founder, president, and CEO of ASG.

"This allows our customers to employ built-in instrumentation, connect to the installed third party instrumentation, and the ASG Enterprise Management tools".

"This is a win-win situation," said Keith Richardson, Vice President of Enterprise Management Solutions.

"Our customers do not have to deal with the dreaded rip and replace syndrome in order to get immediate benefit from the customer-centric business solution".

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