Product category:
ISPs and Hosted Services
News Release from: BISCit Internet
Edited by the Manufacturingtalk Editorial
Team on 17 November 2006
V21 to begin legal proceedings against
NetServices
V21, an Internet service provider recently-acquired by Biscit, announces that it will begin legal proceedings against NetServices seeking substantial seven-figure damages.
V21, an Internet service provider recently-acquired by Biscit, announces that it will begin legal proceedings against NetServices seeking substantial seven-figure damages The legal action results from NetServices decision to move some of V21's customers to another service provider
This article was originally published on Manufacturingtalk on 29 Mar 2006 at 8.00am (UK)
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V21 (recently renamed Biscit CSP) has had a commercial dispute with NetServices for some months and began well before Biscit acquired V21 in October 2006.
V21 represents about twenty percent of NetServices business.
Post acquisition, NetServices presented an invoice to V21 for "burst bandwidth charges" for services it claims it provided to V21's customers from as far back as December 2005.
V21 rejected this invoice and launched a full audit into every invoice presented by NetServices to V21 since commercial relations were established in December 2005.
The audit began last week.
In October, NetServices also refused to provide technical support to V21 customers and MAC codes allowing V21 customers to migrate to Biscit's secure and robust servers or any other provider.
Today, NetServices, whose share price plummetted this year following a profits warning, decided to take the unprecedented decision to migrate some of V21 customers to another ISP called Ezeedsl, part of the 186k group.
V21 strongly recommends that affected customers contact NetServices directly and ask for their MAC codes.
Armed with a MAC code, V21 customer ID and telephone number for the broadband service, users can log on to the V21 website to be reconnected to its superfast broadband services and receive 1 months free broadband compensation.
They will then be able to continue using their current email and hosting services without changing any settings whatsoever.
Expected downtime to reconnection is 24-96 hours.
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