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News Release from: BT Rolatruc
Edited by the Manufacturingtalk Editorial
Team on 02 May 2007
Materials handling trucks with quality
service
BT Rolatruc offer a choice of service plans and optional upgrades for their materials handling trucks, so customers can choose the right type and level of support for them,
Whether a business requires several dynamic operations carried out simultaneously, or a singular operation at a steady pace, there is always the risk of a problem occurring Therefore, it is vital to choose a supplier who understands the value of a relationship built on trust, good communication, and an in-depth understanding of your operation
This article was originally published on Manufacturingtalk on 27 Apr 2007 at 8.00am (UK)
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Tow truck for loads up to three tonnes
BT Rolatruc has introduced the high-performance stand-in truck, BT Tow Truck TSE300, for a wide range of towing and order-picking duties with a new steering system called E-man.
Fork lift trucks for long or short moves
BT Rolatruc offers the BT Cargo range with both direct or electronic hydrostatic control systems, for different applications such as long-distance materials handling or frequent pallet placement.
Because no two operations are the same, everyone's needs are different.
Choosing a supplier with a wider range of solutions and the ability to tailor these to your individual needs will ensure you have the right plan for your business and help to optimise your material handling costs.
BT Rolatruc offer complete flexibility with a choice of service plans and optional upgrades that allow their customers to choose the right type and level of support best suited to their needs.
Further reading
Hand trucks for safe and easy movement of loads
BT Rolatruc has been producing hand trucks since 1948, including the Pro Lifter (LHM230P) with its patented Pro Start technology which requires up to 67 percent less force to start moving.
Fork lift is stacker, pallet truck, and picker
BT Rolatruc supplies the versatile BT Minimover HWE100 fork lift truck, which benefits from a single-column mast, available in two lift heights (1580 and 2000 mm).
Pallet truck for long distance transportation
BT Rolatruc introduced the LRE200 powered pallet truck for long distance load transportation, and stackers for high-level stacking applications.
With a full service plan, BT will take ownership for the functioning, reliability and maintenance of your entire fleet.
With an agreed price upfront and all parts inclusive the BT Full Service is a guarantee that your trucks will be kept functioning and will be readily available.
Choosing a company that understands the implications of unplanned stoppages, and costs, to your operation will help you ensure your materials handling equipment does not let you down.
Scheduling the right level and frequency of preventive maintenance visits will help ensure your trucks are kept working to your requirements.
However, just as importantly, it is vital that your supplier can manage any unforeseen problems.
"At BT we recognise the importance of a cost effective materials handling operation where trucks are always readily available, this is why we pride ourselves on offering after sales service that's second to none.
Customer satisfaction is our top priority which we achieve by continually monitoring our results, listening, talking and responding to our customers' needs" says Mathias.
With a network coverage of more than 500 BT engineers, operating on a local basis, BT can quickly respond to any service call out.
Once a call is taken, BT utilises the latest technology to automatically allocate an engineer, based on location, skills and parts availability, ensuring maximum equipment uptime for their customers.
Every BT engineer is equipped with a handheld computer (PDA) giving instant access to essential information on customer fleets, fault reporting, service histories and parts manuals.
With all this information available at the touch of a button BT customers can be confident of a speedy resolution.
All BT service vehicles carry a full complement of parts that reflect the usage of their customers.
BT's latest technology ensures that any parts used by the engineer are automatically replenished overnight directly into their vehicles, ready for an early start the next day.
In the field, BT engineers can order parts from the warehouse network via their PDA, enabling the time spent on site to be used effectively.
All BT parts are fully warranted ensuring the safety and reliability of customers' equipment.
Unlike many other manufacturers, BT provides complete parts support for all their models many years after production ceases - a testimony to the longevity of the BT product range.
Whilst still at the customer site, BT engineers will send the service call information electronically via the PDA directly to the BT Service Centre, where a record is stored on their internal customer service database for future reference.
Customers can authorise the service call with an electronic signature on the engineer's PDA and choose their preferred method of confirmation - either instantly by fax or e-mail , or next day by post.
This minimises time spent on service administration for engineers and their customers.
"There are many factors influencing productivity, which is why effective fleet management is crucial to the success of any operation" says Mathias.
To proactively review and improve your performance, whilst at the same time looking to control life cycle costs, is a time consuming task which many companies don't have, or in most cases lack the relevant information.
Therefore, a good service provider should have the tools, information and expertise required to effectively manage your fleet for you.
BT has the ability to capture and review all maintenance, downtime, parts consumption and damage costs information, to provide a complete picture of your operation, which is essential when monitoring your fleet.
BT will also hold regular meetings with you, when required, to review your fleet management reports and make suitable recommendations to improve efficiency.
"Every customer wants optimum performance and cost efficiency, providing them with a complete solutions package helps to achieve this," says Mathias.
Rental from BT helps you to handle the changes of tomorrow and enables you to avoid the uncertainty of truck running costs, as well as eliminating the need to tie up capital which could be better used in other areas of your business.
"Excellent machinery and service packages are all very well, however if your users cannot operate the truck efficiently you're not going to achieve maximum productivity and cost efficiency," says Mathias.
With any handling operation using operator-controlled trucks people represent over 70 percent of the total cost.
Furthermore, it is equally true that operator performance, based on a combination of skill and motivation, will usually have the greatest effect on overall productivity - and will also determine the levels of unplanned operating costs resulting from accidents and errors.
With this in mind it is important to ensure that your operators are fully trained.
BT offers a complete range of driver training courses for all types of materials handling equipment, covering all aspects of truck handling.
With a BT accredited course (RTITB) you can be sure that your operators are trained to the highest standard, helping towards maintaining a safe and cost effective operation.
As the first company in the Industry to be awarded the ISO 9002 certification, BT is the market leader in setting and maintaining quality standards.
They have been at the forefront of material handling equipment design, innovation and customer care for 60 years and recognise the importance of cost effective materials handling equipment to most business operations.
Choosing BT as your service specialist means you are partnering with a reliable, quality assured company that provides a friendly response and fast-track problem resolution with predictable costs, a clearly defined service level agreement and more importantly no false promises.
"Wherever you are or whatever the problem, BT has the resources, skills and experience to keep all your materials handling equipment working efficiently and effectively," says Mathias, "with BT you can be sure that if something goes wrong we're there to help".
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