Caljan moves to improve quality processes

Caljan Rite-Hite US, a manufacturer of advanced material handling systems, has introduced a Quality Assurance Program (QAP) to improve quality processes in its plant.

The Quality Assurance Program encourages all Caljan employees to take personal responsibility in the quality of the manufacturing process.

Developed in-house, the QAP is administered throughout the organisation and each employee is thoroughly trained in the QAP process.

Whether the employee is in sales, production, engineering or top management, every employee is required to train in QAP.

Each Caljan employee is encouraged to challenge the system through the use of a QAR - Quality Assist Request, with any question of quality in production.

Mark Rehder, vice-president and general manager at Caljan Rite-Hite, said: 'Our employees understand that everyone is responsible for quality.

'Our QAP system is set up to quickly address the Quality Assist Request, provide an immediate solution and to get the line moving again.

'Each department is committed to supporting the QAP, improving the documentation process, identifying areas for improvement and ultimately ensuring that we are delivering the most reliable, efficient and consistent material handling conveyors.

'With the new QAP programme in place, we're beginning to see a decline in service calls.

Every telescopic conveyor operates in a harsh environment.

With constant use and exposure to extreme heat and cold, conveyors see the bulk of the stress on the sortation system.

With the improved QAP, equipment life is extended and breakdowns are reduced, thus reducing down-time.

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