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Manufacturing industry news
News Release from: DMG (UK)
Edited by the Manufacturingtalk Editorial
Team on 14 November 2003
High-tech machine tool support service
unveiled
A high-tech service tool for online and controller-based maintenance support provides the customer with the maximum degree of reliability, said DMG at EMO, Milan.
With the DMG Service Agent DMG presented at EMO in Milan a high-tech service tool for online and controller-based maintenance support Together with the facilitated scheduling of service work, this therefore provides the customer with the max
This article was originally published on Manufacturingtalk on 21 Jun 2001 at 8.00am (UK)
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degree of reliability.
The simplest operation coupled with the max.
ease of use: a mouse click can retrieve information or order replacement parts directly.
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The past years have seen a great deal of effort gone into making machine tools faster, more dynamic, and more powerful.
Here, the global trendsetter was and is DMG - no other company has concentrated so successfully and in so many disciplines on the use of high-tech motor spindles and linear drives with high dynamic response.
And no other machine tool builder integrates so consistently high-speed CNC systems with 3D functionality.
At the same time as the speed revolution DMG very early integrated also the "soft environment" of a machine tool in the development work and developed the DMG Powertools, a future generation of intelligent software tools: * DMG Netservice.
* DMG Messenger.
* MF-Programmer 3D.
* Programming and training software.
At EMO in Milan DMG unveiled the new DMG Service Agent, its fifth Powertool.
This intelligent service tool provides online and controller-based maintenance support that the customer can use with the greatest of ease.
The DMG Service Agent registers the effective operating hours and informs in good time of pending maintenance or service work.
Customers can then integrate this work optimally in their medium-term production plans, and no important inspection will be forgotten any more.
This saves time and money and eliminates maintenance-based bottlenecks.
In addition, the operator receives in the form of digitised job protocols and work descriptions the perfect support for pending maintenance and service work.
Furthermore, the DMG Service Agent signals all the requisite replacement and wearing parts as well as maintenance kits that, if the machine is connected accordingly, can be sent as an e-mail directly to the DMG Service at the push of a button.
It is installed either as a single licence version directly on the CNC system or as a central network solution for up to 32 new DMG machines.
The highlights of the DMG Service Agent : * Single licence installation or central administration of up to 32 new DMG machines.
* Notification of competent service sites by e-mail.
* Maintenance and service work support in the form of detailed work lists, instructions, and selection of replacement parts.
* Advance notification of maintenance work with replacement part requirements.
* Automatic initiation of pending maintenance and service work based on real machine runtimes.
* Direct order suggestions for replacement and wearing parts and maintenance kits.
It is installed either as a single licence version directly on the CNC system ...
..
or as a central network solution for up to 32 new DMG machines.
The DMG Service Agent provides online, controller-based maintenance support for DMG machines.
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