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Product category: Software, off-line programming, CAM, for metal cutting machine tools
News Release from: DMG (UK) | Subject: Service and support software
Edited by the Manufacturingtalk Editorial Team on 04 March 2005

Innovative service and support software
offered

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Innovative service and support software for turning and milling machines include a 3D turning programmer and service products to simplify communication and minimise downtime.

Innovative service and support software for turning and milling machines include a 3D turning programmer and service products to simplify communication and minimise downtime A new range of innovative service and support software has been introduced by DMG for its turning and milling machines

The introductions include a 3D turning programmer and several service products to simplify communication and minimise downtime.

* DMG 3D Turning Programmer - up to 50% reduction on tool costs - developed specifically for DMG's automatic lathes, turning centres and multi-spindle autos, this Windows-based product allows the user to plan every production step in detail and, virtually at the touch of a button, generate the CNC programme and simulate the whole cycle in 3D.

Every machine and production detail is simulated including workpiece and tooling.

When the programmer is satisfied with the outcome, the programme is then transferred for production.

This dry run eliminates possible collisions and costly programming errors and can reduce tooling costs by up to 50%.

DMG 3D Turning Programmer can be installed on an external PC or directly on the machine control.

* DMG Messenger - ensures optimum production 24 hours a day - this comprehensive monitoring and communication package provides SMS or e-mail notification of changes in the machine's operating status to ensure any malfunctions receive speedy attention.

DMG Messenger can be programmed to suit any machine set-up or range of operating sequences, providing permanent monitoring and a comprehensive log of all production data.

Long and 'lights-out' production benefits greatly from this technology, ensuring safe operation and minimised downtime.

* DMG Netservice - immediate analysis and support for technical problems - since its introduction, DMG Netservice has been instrumental in substantially reducing production losses and the latest generation of this software builds on this success.

Maximum data security is assured via ISDN or VPN Internet access.

Users can then interrogate the machine's controller to solve a wide range of problems online with the corresponding specialists in the DMG Service Team, just as though they were on site.

Application errors can be diagnosed or incorrect configurations analysed and the causes eliminated.

Also maintenance work can be scheduled or software updated.

The result is reduced service, personnel and travelling costs and high machine availability.

* DMG Service Agent - an intelligent early warning system - this new high-tech service tool for online and controller-based maintenance support is easy to operate and provides timely information on necessary maintenance tasks.

In this way problems can be fixed and wearing parts replaced during scheduled maintenance.

This saves the time, cost and capacity bottlenecks associated with unnecessary machine failures.

The system automatically generates job lists for the maintenance team and can, if required, e-mail requisitions for new parts.

The software can be installed either as a single user licence directly on the CNC controller or as a central network solution for up to 32 DMG machines.

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