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Product category: Manufacturing Information Technology systems
News Release from: DriveWorks | Subject: Performance Tracking software
Edited by the Manufacturingtalk Editorial Team on 26 January 2005

Software has performance tracking
feature

DriveWorks has incorporated Performance Tracking software directly into the latest release of DriveWorks and implemented Case Tracking Software across the organization.

DriveWorks, the developers of design automation software for companies that design, assemble and manufacture-to-order has announced that it has incorporated Performance Tracking software directly into the latest release of DriveWorks and implemented Case Tracking Software across the entire organization "At DriveWorks we have a strong commitment to producing robust, high-quality software," said Maria Sarkar, Director of Marketing, "As part of 2005 'Drive for Quality' campaign, we decided to invest in easy to use, easy to maintain tracking software

The benefit of embedding the performance software directly into our product is that if a user encounters an issue, the tracking add-in allows them to email the details directly to our developers from inside the software.

This provides us with a clear trail of what the user was doing at the time of any error message.

The trail helps us to identify whether there is a bug, an issue or user error which perhaps needs handling in a different way - for example more HELP files or more user training.

The software also provides details of the way in which the user's computer is configured.

This enables us to see instantly which version of the product they are working with and identify potential issues or conflicts with other installed software.

We are able to respond much more quickly and with the relevant information.

DriveWorks has also implemented a Case Tracking Solution.

All information returned to us from the users by the Performance Tracking Software is entered directly into our web based Case Tracking Solution together with all other support calls and emails.

Data is instantly available to all our Applications Engineers, Developers and Managers for rapid response and resolution.

With Case Track Pro we can make sure that every enquiry is dealt with as efficiently as possible.

Support history is fully searchable and is enabling us to build our knowledge base which again ensures the user receives a timely and accurate response.

The software has more than paid for itself in its first week of implementation." * About DriveWorks and DriveWorks - DriveWorks is the leading global provider of affordable and user-friendly Design Automation/Engineer-To-Order software, enabling manufacturing and engineering SMEs to design, engineer and assemble to order.

DriveWorks' Knowledge-Based Engineering (KBE) software automates repetitive tasks and streamlines the generation of Engineering documents and data.

Its knowledge engine captures design rules through a simple wizard interface.

This increases productivity and saves valuable time by releasing designers from laborious contract work so they can focus on their core competence; new designs.

DriveWorks does not require costly programming or customisation and can significantly reduce the production of contract design documentation from days to hours, thus facilitating a swift ROI for the user.

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