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News Release from: Echelon Learning | Subject: Echelon recruitment program
Edited by the Manufacturingtalk Editorial
Team on 01 June 2007
Euro tunnel staff selection with Echelon
Echelon to be used for staff selection for High Speed 1 as part of the St Pancras refurbishment programme
Echelon has won a contract to help select customer service staff for High Speed 1 (previously known as the Channel Tunnel Rail Link) Arsenal's Emirates Stadium is the setting for a novel form of assessment for would-be customer care staff with High Speed 1 (previously known as the Channel Tunnel Rail Link)
This article was originally published on Manufacturingtalk on 9 Sep 2004 at 8.00am (UK)
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These centres form part of learning consultancy Echelon's on-going selection of, and support for, these staff.
The selection process begins this month for staff who will work at the refurbished St Pancras International and new station Ebbsfleet International, although the service is not due to come into operation on the new section of track from Fawkham Junction, in Kent, to St Pancras, until 14th November.
Under the contract with High Speed 1, Echelon will run a series of assessment centres - taking place at Arsenal's Emirates Stadium in north London.
Each candidate selected for interview will be confronted with a number of role play scenes, involving professional actors.
The candidate's reactions to these scenarios will determine his/her suitability to be a customer service officer or manager.
"In order to be a successful customer care officer with High Speed 1, you have to have much more than a personable manner," explained David Hill, Echelon's managing director.
"Among other things, you have to have well developed powers of observation, tact, confidence and initiative.
"This novel use of professional actors - to assess candidates - is essential because it represents the most cost-effective and lifelike way of testing these qualities in the candidates," he added.
"Moreover, since St Pancras is being re-developed along the lines of Grand Central Station in New York - complete with gourmet restaurants and the longest champagne bar in Europe - the customer care staff there will have to know more than just the basics of which train goes from which platform!".
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