Product category:
Supply chain planning and execution software
News Release from: Epicor | Subject: Clientele CRM solution
Edited by the Manufacturingtalk Editorial
Team on 10 June 2002
CRM solution ups service quality levels
A new version of a Clientele CRM solution gives companies flexibility and control, empowering support staff to provide a superior level of service during customer interactions.
Epicor Software today announced a new version of its Clientele CRM solution, giving companies flexibility and control, empowering support staff to provide a superior level of service during customer interactions, with the ability to make split-second decisions Clientele CRM gives organisations, especially manufacturers, more flexibility when quoting prices and sending email to customers, and scheduling field service requests
This article was originally published on Manufacturingtalk on 6 Jun 2002 at 8.00am (UK)
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"Our goal is to make our employees as efficient as we can without sacrificing quality of service," said Aline Hyder, software administrator for Magnasync.
"The link between Clientele and Epicor's manufacturing solution will go a long way in improving our customer interactions by making the most updated manufacturing information easily accessible to our sales and marketing departments." Pricing made easy - providing discounts for product ordered in large amounts is easy with a new quantity based pricing feature in Clientele.
This new feature allows companies to provide consistent price quotes by building standard volume discounts into the Clientele database that can be used when quoting prices and billing orders.
Price lists can be created for specific customers to ensure that pricing rules are enforced and orders are created accurately.
To simplify this a Wizard has been created to help administrators set up new price lists quickly and efficiently.
Integration for Manufacturers -many manufacturers have extensive parts lists, which can make price quoting a very complex process.
Clientele CRM features a new two-way integration to manufacturing systems.
This integration allows sales staff to set up basic quote information that is automatically pushed to the manufacturing system where calculations are completed and materials are set up and applied on time.
When support is needed from someone in the field, customer service reps can open a field service request in Clientele, which is pushed to the manufacturing system for fulfilment.
"Our customers are always looking for ways to service their customers more efficiently and effectively," said Doug Berry, vice president and general manager of Epicor's Clientele Group.
"Clientele puts the right information in the hands of sales and support personnel so they can be more efficient and effective in serving customer needs.
The end result is more satisfied and profitable customers.".
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