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Customer relationship management software (CRM)
News Release from: Epicor | Subject: Epicor for Service Enterprises
Edited by the Manufacturingtalk Editorial
Team on 11 August 2004
Widespread success for ESA system
Datatel required a solution to manage project engagements while enabling connectivity to its financial, operational and customer information systems, and turned to Epicor for Service Enterprises
The end-to-end enterprise service automation (ESA) solution, Epicor for Service Enterprises, has been selected by companies throughout the United States and across the globe including Datatel (Virginia), Clinphone (United Kingdom), SMEC (Australia), Ke Concepts (South Africa), The Innovation Group (Connecticut), Streamserve (Sweden), Carter and Carter (United Kingdom), and INCODE, a subsidiary of Tyler Technologies (Texas) Datatel, a leading provider of information management solutions for higher education, sought to advance the productivity and profitability of its 600-strong professional services organization and streamline business operations across the organization
This article was originally published on Manufacturingtalk on 7 Oct 2004 at 8.00am (UK)
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Supporting some 600 client institutions throughout North America, Datatel required a solution that could effectively manage project engagements while enabling connectivity to its financial, operational and customer information systems.
"The end-to-end integration was fundamental in our decision to implement Epicor for Service Enterprises," said Elizabeth Murphy, vice president of Professional Services at Datatel.
"In addition to providing tremendous flexibility from an infrastructure standpoint due to its services-oriented architecture, Epicor for Service Enterprises will put the tools our people need in their hands.
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We see this as an opportunity to take some major leaps forward as a professional services organization." Epicor for Service Enterprises provides a single source for managing and automating every aspect of the project-focused organization including bid management, engagement delivery, resource management, project accounting and portfolio management.
By connecting every resource in the organization, Epicor for Service Enterprises enhances productivity from all sides, for maximum performance and profitability.
ClinPhone, a specialist Clinical Technology Organization (CTO) working with the leading global biotech and pharmaceutical organizations, needed a solution to rationalize the business processes of its rapidly growing global operations.
Using Internet and telecoms technologies to manage its customers' clinical trials data, ClinPhone's products are currently being used in 331 trials spanning 80 countries and in 70 languages.
"Operating on such a vast scale means that we need the most efficient and reliable management tools available to us to manage our diverse projects", says Steve Kent, Group Finance Director, ClinPhone Group Ltd.
"It is vital that the systems we choose are secure, flexible and scaleable.
Epicor's enterprise software will help us further maximize our reputation for first class customer service by streamlining the flows of management information across the organization." Carter and Carter, the world's leading outsource solutions provider to the automotive industry with operations in the U.K., North America, Germany, Australia and Japan, is working with Epicor Value Added Reseller (VAR) Epaccsys to fully leverage the flexibility of the solution's adaptable business architecture.
"Epicor for Service Enterprises will provide us with the flexibility and functionality to accommodate the diverse project portfolio managed across our multinational operations," said Julie Pomeroy, Group Finance Director for Carter and Carter.
With a comprehensive, groundbreaking adoption of leading edge Web services technologies, Epicor for Service Enterprises is the only ESA solution to offer enterprise-class functionality at a midmarket total cost of ownership - combining a rich user experience with absolute flexibility and intense performance.
By utilizing a service-oriented architecture (SOA), Epicor for Service Enterprises allows business rules within the software to be modeled and changed on demand, aligning business best practices with revenue opportunities in real-time, without compromising technology investments.
"By leveraging Web services and Microsoft.NET technologies, Epicor for Service Enterprises integrates seamlessly into our customers' businesses, resulting in greater efficiencies and a reduction in the time spent on non-billable administrative tasks," said James Norwood, senior director of product marketing for Epicor's Enterprise Solutions Group.
"Epicor for Service Enterprises is highly-adaptable, easy to maintain, and provides service-centric organizations worldwide with a comprehensive and collaborative solution for managing every aspect of their business.".
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