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Epicor delivers major boost
Epicor Software Corporation has announced significant enhancements to its Enterprise Service Automation (ESA) solution.
These enhancements include: Epicor for Service Enterprises, that promote stronger client relationships, support industry best practices and business agility, and drive bottom-line productivity.
Epicor for Service Enterprises, the first ESA solution with a completely service-oriented architecture (SOA) built using Microsoft .NET and Web services technology, now includes extended service-specific customer relationship management (CRM) functionality for managing the entire client lifecycle - from marketing and bid management, through on-going care and client portfolio management.
A new Account Management facility provides a comprehensive picture of all current and historical activity such as active opportunities, open and completed projects and, consolidated contact and call information, all in a single view.
"For today's service organisations, faced with increasingly savvy buyers and demands for operational transparency, the quality and value-added nature of the client relationship can be a standout differentiator," said James Norwood, vice president of product marketing for Epicor.
"Epicor for Service Enterprises delivers tightly embedded and extensive client-focused capabilities for establishing and maintaining long-term client relationships that are mutually profitable.".
