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Epicor delivers major boost

An Epicor product story
Edited by the Manufacturingtalk editorial team Aug 31, 2006

Epicor Software Corporation has announced significant enhancements to its Enterprise Service Automation (ESA) solution.

These enhancements include: Epicor for Service Enterprises, that promote stronger client relationships, support industry best practices and business agility, and drive bottom-line productivity.

Epicor for Service Enterprises, the first ESA solution with a completely service-oriented architecture (SOA) built using Microsoft .NET and Web services technology, now includes extended service-specific customer relationship management (CRM) functionality for managing the entire client lifecycle - from marketing and bid management, through on-going care and client portfolio management.

A new Account Management facility provides a comprehensive picture of all current and historical activity such as active opportunities, open and completed projects and, consolidated contact and call information, all in a single view.

"For today's service organisations, faced with increasingly savvy buyers and demands for operational transparency, the quality and value-added nature of the client relationship can be a standout differentiator," said James Norwood, vice president of product marketing for Epicor.

"Epicor for Service Enterprises delivers tightly embedded and extensive client-focused capabilities for establishing and maintaining long-term client relationships that are mutually profitable.".

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