Product category:
Manufacturing Information Technology systems
News Release from: Enigma Business Consultants | Subject: IT Project Assure service
Edited by the Manufacturingtalk Editorial
Team on 09 December 2003
Deploy effective customer support
solutions
An IT assurance service helps manufacturers to understand what is needed to correctly define IT requirements, select applications and vendors, and roll out the improved customer support system.
Deploying effective customer support solutions Many manufacturing organisations provide a great product but poor service These companies are faced with either upgrading their current customer support systems or buying entirely new applications
This article was originally published on Manufacturingtalk on 1 Aug 2002 at 8.00am (UK)
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On-line quality management can be easier
Companies can turn their existing 'flat-file' quality systems into a relational database with on-line access, using a Process Management tool called 'control'.
But problems with software choice, badly managed implementation, and a failure to integrate the new IT system with business objectives can result in systems that do not work as intended, wasted time and overspend.
The question is how do you go about deploying a system that supports users, customers and your business aims? Enigma's unique IT Project Assure service avoids these pitfalls by helping you to understand what you need to do to correctly define your IT Requirements, select applications and vendors, and finally, rollout your new improved customer support system.
IT Project Assure applies to Service Management Systems, CRM, mobile data and even billing systems Commenting on why IT Project Assure proves so successful, Francis Rice, Enigma's Business Development Director said, "IT projects aimed at providing customer support can be the most complex projects managers undertake.
So having a structured approach with a clear path to success is essential.
IT Project Assure helps companies to provide levels of customer service their products deserve.".
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