Product category:
Enterprise Resource Planning software (ERP)
News Release from: Encompix | Subject: Encompix ERP
Edited by the Manufacturingtalk Editorial
Team on 08 December 2006
Encompix ERP customers have access to
M2M expert
Encompix customers have gained access to M2M Expert, Made2Mange Systems' award-winning customers-only Web site.
Encompix customers have gained access to M2M Expert, Made2Mange Systems' award-winning customers-only Web site This new facility provides Encompix customers with 24x7 self-service access to a searchable knowledgebase, recorded and virtual education resources, documentation, software service pack and patch downloads, product feedback channels, community bulletin boards, and much more
This article was originally published on Manufacturingtalk on 11 Jan 2006 at 8.00am (UK)
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Encompix ERP Software records 'spectacular year'
Encompix has filled the manufacturing software requirements of Engineer-to-Order companies since 1992 and has seen an outstanding number of new clients during 2005.
In conjunction with the move to M2M Expert, Encompix now has a new integrated telephone system.
Encompix customer support analysts now see both phone and web-initiated support queries directly on their computer along with company information, and preferred method of contact.
The new case management system saves Encompix support analysts time keying in information and moves them along more quickly to the discussion of customer issues.
In addition, customers now have access to a knowledgebase, called Ask Expert.
This knowledgebase was created over the last several months in preparation for go-live, so that Encompix customers can use search words to access articles that match their search criteria.
The User2User section is an information-sharing and networking site for customers.
Encompix customers can communicate with one another via bulletin boards, sharing tips and tricks, and even helping one another solve problems using the product.
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