Product category:
Document and workflow management software
News Release from: Exstream Software | Subject: Dialogue
Edited by the Manufacturingtalk Editorial
Team on 06 September 2006
Zurcher Kantonalbank (ZKB) Implements
Dialogue
Zurich's Largest Bank, Rated AAA by Standard and Poor, Using Dialogue to Process Three to Four Online Requests Per Minute
Exstream Software has announced that its Dialogue software is being implemented by Zurcher Kantonalbank (ZKB) of Switzerland to provide personalised online banking services for both businesses and consumers Customers can view account information, money transactions and other bank statements online, as well as download them in PDF
This article was originally published on Manufacturingtalk on 17 Aug 2006 at 8.00am (UK)
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"Custody Online," the online system for businesses, also produces performance reports, portfolios and internal overviews.
Using Dialogue and systems integration services from Lasercom, which distributes and supports Dialogue in Europe, ZKB is handling 120,000 logons per month and processing three to four online requests a minute - around the clock.
ZKB is Zurich's largest banking operation and the third largest bank in Switzerland, with 88 branch offices, 26 agencies, two million customers and over CHF 75 billion in customer assets.
Further reading
UnumProvident Selects Exstream's Dialogue
UnumProvident (UNM) has selected its Dialogue software to be a common platform for designing, managing, and producing the communications it delivers to policyholders through multiple channels.
Certified for SAP NetWeaver status for Dialogue
Exstream Software has announced its Dialogue 5.0 enterprise document personalization software has achieved certification from SAP AG for integration with the SAP NetWeaver platform.
Rapid Growth Using Exstream's Dialogue
Exstream Software has announced positive reports from Kaye-Smith, a full-service integrated solutions provider located in Renton, WA using Dialogue since 2003.
ZKB also provides services to ten other cantonal banks in Switzerland, supporting some 150,000 total contracts.
Key drivers in ZKB's selection of Dialogue included its ability to create all required outputs (PDF, PostScript, AFP, HTML and XML); support for all computing platforms (MVS, IBM/AIX and Windows NT); its easy to use graphical user interface; and its object-oriented open architecture for flexibility and easy integration with existing systems.
In addition to the personalised online banking applications, ZKB sees the potential of using Dialogue for over 170 other document applications.
"Dialogue has fulfilled all of our application requirements, and we are very satisfied with its stability and performance," said Gerhard Petrig, Application Engineer for Output Management at ZKB.
"Not only did we want a product that was easy to use and could meet all of our application requirements, but we wanted a vendor that was forward-thinking and would react quickly to our needs".
"Lasercom and Exstream have provided us with both, and because of that we can now offer our customers the speed and convenience they want in personalised online banking - something we could not do before".
Dialogue's eFulfillment web engine allows ZKB's customers to submit on-demand requests for information through custom designed web forms, processes the requests in real time, then displays the resulting personalised e-documents on the web for viewing online or printing at the customer's site.
This saves tremendous expenses in printing and mailing, and provides customers with more value through convenience and immediate response.
Additionally, Dialogue's multichannel delivery allows ZKB to simultaneously create documents in PDF for the customer to download, and in AFP for archival on the mainframe system.
"ZKB's online banking applications once again prove Dialogue's high performance and functional robustness for supporting an enterprise's total personalisation needs," said Davis Marksbury, president and CEO of Exstream Software.
"We are very proud that Dialogue is meeting ZKB's extensive application requirements, and we look forward to supporting all of their customer relationship management initiatives in the future".
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