Avantis support gains Practices certification

An Invensys Process Systems product story

Edited by the Manufacturingtalk editorial team Oct 4, 2005

Invensys' US Customer Satisfaction Centre that technically supports Avantis enterprise asset management system has achieved Support Centre Practices certification.

Invensys Process Systems' Foxboro, Massachusetts-based Customer Satisfaction Centre has achieved certification under the Support Centre Practices (SCP) certification programme for the third consecutive year.

SCP certification quantifies the effectiveness of customer support based upon a stringent set of performance standards representing best practices in the industry.

Successful re-certification demonstrates a continuing commitment to high-performance standards, said Invensys.

The Customer Satisfaction Centre provides first-line technical support for Invensys' Avantis enterprise asset management system customers, Foxboro industrial automation customers, SimSci-Esscor simulation and optimisation customers and Triconex safety system customers.

John Eva, vice president of customer service at Invensys Process Systems, said: "Invensys is committed to continuously improving customer satisfaction levels throughout the organisation.

Our success to date lies both in our willingness to listen closely to our own customers and to organisations such as the Association for Services Management (AFSM) and the Service and Support Professionals Association (SSPA) to learn where improvements are needed and our ability to work diligently to implement and maintain these improvements.".