Product category:
Control systems, DROs, etc, for machine tools
News Release from: Fanuc GE CNC UK | Subject: CNC service contracts
Edited by the Manufacturingtalk Editorial
Team on 14 March 2006
Service contracts raise machine tool
productivity
When a company takes out a fixed price Service Contract with GE Fanuc, machine tool availability is maximised at the most economic rate - an economic way to maximise productivity.
GE Fanuc Automation CNC UK, in its new, state-of-the-art offices on the outskirts of Northampton, UK, has reconfirmed its commitment as the first point of call for servicing of CNC machines for users wishing to maximise their productivity Newly appointed manager-Product Services, Ian Warren, explained the major savings for users of machine tools fitted with GE Fanuc CNCs: "When a company takes out a fixed price Service Contract with GE Fanuc, machine availability is maximised at the most economic rate
This article was originally published on Manufacturingtalk on 27 Jul 2001 at 8.00am (UK)
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Should a machine fault occur, our customer's first line of contact with GE Fanuc is a highly experienced person on the 'hotline'.
Through his expert diagnosis, the guaranteed receipt of original manufacturer parts and the experience of our service engineers, we achieve a greater than 90% 'first time fix' rate.
Whatever the age of the CNC the availability of the right part is critical to achieving our customer's goals.
Further reading
CNC operator's panel gives machine design freedom
A new, easy-to-customise, machine tool operator's panel, suitable for use with Fanuc Series 16i, 18i and 21i CNC systems, has been developed by GE Fanuc.
AS-i converter made for I/O link from GE Fanuc
Several additional I/O links have become available for the Series 16i, 18i and 21i CNCs, which will benefit machine builders and users alike.
We constantly monitor and update our stock here in Northampton and, when necessary, can receive components from any of our affiliate warehouses in Europe within 24 hours.
Contracts include parts and labour and are tailored to the size and needs of the customer: they cover the controller and drives, or they can be extended to cover motors and encoders and general diagnosis of a machine problem." GE Fanuc CNC offers programming and maintenance training programmes at Northampton; 'bonded stores' at Northampton available 24/7; 'spot' servicing for one off technical advice, spares and an engineer visit if needed; production optimisation by enabling CNC features; direct ordering via 'CNC Parts Online' for registered customers; and advice and support for retrofitting a more productive GE Fanuc CNC for a machine tool currently controlled by any make of CNC.
Warren has joined GE Fanuc with over 20 years of wide-ranging experience in both the servicing and maintenance of leading-edge technology CNC controlled machines and in general service management.
* About GE Fanuc Automation CNC - GE Fanuc Automation CNC is a leading global supplier in factory automation.
These include products and solutions for the machine tool market based on a wide range of CNCs, motion control products, monitoring and control software products, CO2 lasers and services.
GE Fanuc Automation CNC is a joint venture between GE and FANUC and the company's European headquarters are at GE Fanuc Automation CNC Europe in Luxembourg. Request a free brochure from Fanuc GE CNC UK ...
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