Portal eases access to machine tool services

The ECCO (E-Customer Care Online) portal allows users can access in Italian, English, French and German one of the following profiles: Customer, Supplier, Agent, Installation technician.

The Giuliani website will have an important new feature designed to optimise relations with its company: the ECCO (E-Customer Care Online) portal, that gives users online access to corporate services and information from a variety of sources.

By means of ECCO users can access in Italian, English, French and German one of the following profiles: Customer, Supplier, Agent, Installation technician.

Through the Customer area, users can follow the progress of orders, purchase accessories and spare parts, download manuals, consult the Frequently Asked Questions (FAQ) or directly contact specific Giuliani offices.

From the Supplier area, suppliers will be able to follow the processing of their orders, download drawings, manuals (or sections), as well as monitor the degree of satisfaction of Giuliani with their services.

Agents and Installation technicians can consult and handle information of particular interest by direct dialogue with the company.

The investment made in this new tool of Information Technology is important not only from a financial viewpoint but also for the energy and human resources deployed.

Giuliani is confident that the sharing of as much information as possible with all actors involved in our activities will bring benefits in both efficiency and effectiveness.

The internal upgrading brought about by the implementation of the ECCO portal will affect the following activities: - order management; - purchase process management; - demand forecasts; - determination of stock levels and procurement plans; - production planning and technical assistance and complaint management.

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