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John Crane Connects to the Future
A
Getronics product story
Edited by the Manufacturingtalk editorial team
May 17, 2005
Improved Customer Service High on the Agenda as John Crane Connects to the Future With New Communications System.
As part of its commitment to improved customer service, global engineering manufacturer John Crane UK .
promises faster response rates to customers with the installation of a new Local Area Network (LAN) and IP Telephony system, designed by ICT company Getronics and engineered by Cisco Systems.
The 100,000 Euro solution will form the backbone of John Crane's new UK R and D centre and sales office in Manchester by streamlining calls to a single integrated voice and data network at the state-of-the-art facility.
John Crane chose Getronics and Cisco to implement a completely new converged communications and IP telephony system which they installed in February 2005, to maintain top-level customer care and reduce costs.
As part of the deal, Getronics will be providing a three year on-site maintenance agreement for the new network.
The new system automatically diverts customer enquiries to the appropriate consultants in the 120-strong team at John Crane's new Manchester site at Trafford Park, and is supported by modern voicemail technology.
"After consulting with Getronics, we realised that it would be more cost-effective to install a brand new voice and data network than to move and salvage our old PBX phone system," explains Elaine Johnson of John Crane UK .
"This new installation is all part of recent strategic changes we have made which we are confident will improve communications with our clients and within the company." "A converged communications system was the best solution for John Crane not only for the business benefits but also the projected cost-savings of operational deployment," says Jim Down, country practice manager for Converged Communications, Getronics UK.
"The new network will reduce the burden on John Crane's IT team, meaning that they only have to manage one network instead of two." The consultancy, design, implementation and testing of the network was a collaboration between Getronics and Cisco.
Getronics worked with John Crane on a consultative basis to design its network, preparing the Local and Wide Area Networks to support the new IP telephony technology and integrating multiple network applications, as well as delivering the appropriate training.
The solution was based on equipment from Cisco and included six Cisco Catalyst Switches, 120 IP handsets, Unity voice messaging system and gateways to both the public switched telephone network and BT's FeatureNet service.
It took one week to install and test the solution, with Getronics ensuring business continuity at all times.
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