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IP Telephony installed at Smiths Group
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Getronics product story
Edited by the Manufacturingtalk editorial team
Jun 10, 2005
Getronics Implements Smiths Group State-of-the-Art Communications System
Getronics, the world's largest European-owned IT services provider, has upgraded the telephone service of Smiths Group, the UK's leading specialist engineer, to a state-of-the-art, cost-effective IP telephony system.
The solution, designed and deployed by Getronics, was installed at Smiths Group's headquarters in London last month.
It enables the company to reduce the high maintenance and support costs associated with its legacy system, and take advantage of the improved voicemail, billing and call recording applications available with IP telephony.
Getronics deployed a Cisco-based infrastructure, which it enhanced with the installation of three partner applications: a comprehensive billing and call tracking application from Tiger Communications, improving Smiths Group's access to billing information and making costs more transparent; an operator console for two agents from Arc IPC, Console Connect; and an IP voice recording system from Witness Systems that will more effectively meet the legal requirements of the finance team by recording all calls digitally and providing better storage and retrieval.
"Getronics has recently installed an IP telephony solution at one of our subsidiaries, John Crane," said Andrew Scott, IT Manager, Smiths Group.
"The success of that project made us confident that Getronics would be able to help us achieve our business objectives to improve the functionality, quality and ease of our communications." "The solution for Smiths Group was designed to be as flexible as possible," said Jim Down, Convergence Consultant, Getronics.
"We were able to customise the solution to include all the applications Smiths Group required and provide a fully scaleable infrastructure that will grow with the customer's needs." In addition, the system enables Smiths Group's workers to login to any IP handset using an ID and password and to have their extension number and personal settings allocated to that particular phone, ensuring that all calls "follow" the user.
With mobility of workers becoming an increasingly key business issue, the new solution, which can be extended to multiple sites, will enable Smiths Group to easily contact employees at any location.
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