Product category:
Bar feeders and loaders
News Release from: Hydrafeed | Subject: Barfeeds
Edited by the Manufacturingtalk Editorial
Team on 23 October 2002
Barfeed maker offers 24 hour service
team
Offering a 24-hour service team a barfeed manufacturer says a customer can call the company at any time - day or night - to put any questions, diagnose faults, and provide the back up.
Offering a 24-hour service team a barfeed manufacturer says a customer can call the company at any time - day or night - and at least one of the team will be on hand to answer any questions, diagnose faults, and provide the back up if necessary Being the sole manufacturer and number one barfeed supplier in the UK, Hydrafeed is also one of the most efficient and reliable companies to deal with - praise from the thousands of satisfied customers both in the UK, and overseas, who have one of the Hydrafeed Barfeed range in their works
This article was originally published on Manufacturingtalk on 5 Dec 2002 at 8.00am (UK)
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As with most family run companies, a huge emphasis is placed on product service and back up; the "personal touch" as the Milton Keynes based firm likes to put it, and the company is second to none when it comes to supporting their products - no matter whether the Barfeed is 10 years or 10 days old.
Coupled with the unconditional two-year guarantee that the company stamps on their products it's easy to see why this company has over 95% of the UK market in Short Magazine Barfeeds, and other products that they manufacture.
Hydrafeed is proud to boast a unique 24-hour service team where a customer can call the company at any time - day or night - and at least one of the team will be on hand to answer any questions, diagnose faults, and provide the back up if necessary.
Further reading
Renowned Subcontract Facility
Hydrafeed Limited in Milton Keynes is well known for their involvement in the field of Barfeeds but the company also possesses a renowned subcontract capability.
Bar stacker ups short bar feeders capacity by 10X
A multi bar stacking device allows CNC Lathe users to increase the magazine capacity of their Multifeed Short CNC Magazine Barfeed by up to 10 times the standard capacity.
Device unloads long parts through second spindle
Bar device efficiently unloads components that are too long to be caught in standard parts catchers, but require removal through the bore of the secondary spindle in twin spindle CNC lathes.
Added to this, Hydrafeed have nine geographically based engineers in the UK, thus dramatically cutting service costs and virtually eliminating machine downtime.
Another major advantage with Hydrafeed's Barfeeds is that all parts are manufactured and held in stock on their site, unlike other UK suppliers who have to import spare parts when necessary.
But as the Hydrafeed team says - don't just take their word for it.
IMI Norgren, NR Engineering, and PDP (three of their largest customers) can reveal the level of after sales service provided by this unique company.
Steve Gainsley, Factory Manager of IMI Norgren in Shipston-On-Stour comments, "We have always received an exceptional level of back up from Hydrafeed whenever it has been necessary, which thankfully down to the reliability of the products is very occasional.
We have always received a very swift response to problems, and on certain occasions, the service engineer has arrived on the same day, with the parts, when requested.
We can also say that their service team is both well presented, very friendly, and always keen to offer advice and new ideas where they feel appropriate." Mark Townley (Project Manager) at Colne based NR Engineering points out, "Our company have dealt with Hydrafeed for over 6 years now, and in that time have hardly needed a service engineer due to the reliability of the Barfeeds.
However, when a problem has occurred it is either repaired over the phone immediately or an engineer arrives the next day at the latest.
Because of this excellent service, and the constant expansion of our company, we would always use Hydrafeed's Barfeeds on our new machinery." And Scott Wills who is Operations Manager at PDP in Birmingham explains "I am surprised that a company with such a reliable product should have such a good service department.
Being TS 16949 accredited, we have to monitor down time on our machines, and in 6 years we have not lost a single day because of the barfeeds.
Whether this is due to the telephone assistance or the swift response time of a service engineer, we certainly do not have a problem with Hydrafeed's service performance." Companies like this, and many more over the UK and indeed overseas, all receive the same level of commitment to back up and service for the companies Barfeed range, and following the release of new products at the MACH show plus major plans in the pipeline, the future looks rosy for Hydrafeed - the family business with the "personal touch".
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