Product category:
Drives, motors and power transmission, couplings, clutches
News Release from: Habasit Rossi | Subject: Power transmission and conveyor belting
Edited by the Manufacturingtalk Editorial
Team on 31 October 2006
Belting technicians placed 'on call' in
UK
A dedicated belt expert - from 50 dedicated belt technicians are on call nationwide - can be onsite to manage a UK users' belting requirements within hours.
Following the linking together of Habasit UK and Rossi Gearmotors earlier this year, the new company Habasit Rossi has been provided with the opportunity to review and streamline its after sales customer care service to make it even more responsive The result is that a dedicated belt expert can be onsite to manage customers' belting requirements within hours
This article was originally published on Manufacturingtalk on 24 Jul 2006 at 8.00am (UK)
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Habasit Rossi - Belting Division offers its customers rapid response to any belting issues and provides a 24/7 call out facility 365 days per year.
The company has eight local service centres across the UK and Ireland as well as a further 11 accredited network and service partners.
Each of Habasit Rossi's eight service centres has accredited belt fitters onsite and carries stocks to reflect local and regional customer requirements.
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A team of 50 dedicated belt technicians are on call nationwide - each skilled at preparing and installing both transmission and conveyor belts.
The team is backed up by customer care representatives in regional call centres who can advise on product selection and delivery as well as develop quotes and administrate orders.
Empowerment is high on the agenda and training is readily available to assist customers to provide their own belting solutions.
Training is tailored to the individual and can take place either at a Habasit Belting Service Centre or at the customer's location.
Programmes are compiled to assist staff in areas such as belt selection, application and belt jointing.
A selection of E-learning programmes are also available as well as training on the new 'Selecalc' programme - an electronic means of calculating the type, length and width of belt required.
Habasit Belting Division provides tailor-made solutions to many different sectors.
The company's product range is as extensive as the industries it services and a broad selection of fabric based belts, plastic modular belts and power transmission belts are available.
Director of operations, Richard Skowron said: "To ensure that Habasit Rossi - Belting Division continues to provide premier service levels we conduct a customer satisfaction survey each year, track results and action comments from all our customers".
"Results collated from last year's survey highlighted that the speed that our fitters/technicians can arrive at our customers site is one of the qualities which sets us aside from our competitors.".
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