Product category:
Component marking, printing and labelling systems (non-laser)
News Release from: Imaje UK | Subject: Low cost service contracts for thermal printers
Edited by the Manufacturingtalk Editorial
Team on 30 April 2003
Four hour response avoids shipping
delays
A four hour response, unlimited parts and engineer call outs service tackles the failure of thermal printers and avoids costly, disruptive effects on shipping and despatch.
Failure of thermal printers used to produce date critical labels can be costly and disruptive, especially if it halts shipping Imaje UK, who has absorbed the former Markpoint thermal printer business, is responding with comprehensive low-cost service contracts
This article was originally published on Manufacturingtalk on 11 Jan 2001 at 8.00am (UK)
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For a modest annual premium, users are promised a four hour response, unlimited parts and engineer call outs.
Contracts start from as little as GBP 158 per year.
Imaje can offer the four hour response over 90 per cent of the UK.
Failure from misuse and neglect is excluded but, remarkably, Imaje do not restrict the contract to just their own equipment.
They will offer repair contracts on most popular makes of industrial thermal printers including rivals such as Datamax, Tec, Zato and Zebra.
The package is expected to appeal to users at sites where there is little or no engineering/IT expertise or where downtime is very costly.
The scheme was explained by product specialist Steve Ellison, "The premiums we charge genuinely do reflect the performance of the equipment.
Naturally, we can offer the best deals on Imaje printers because of their robust design and inherent reliability, but we do not mind servicing other printer makes.
The scheme also allows us to reconnect with Markpoint users who have exceptional brand loyalty.".
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