Product category:
Software, off-line programming, CAM, for metal cutting machine tools
News Release from: Tesseract | Subject: Service Centre service management system
Edited by the Manufacturingtalk Editorial
Team on 30 July 2002
Service centre software to enhance cash
flow
By installing a service centre service management system, a leading machine tool company will access real-time information on its field service activities enhancing cash flow.
By installing Tesseract's Service Centre service management system, leading machine tool company Hurco Europe will not only be able to access real-time information on its field service activities, but the software is also forecast to enhance the company's client service while also enhancing cash flow by improving the accounting process According to Company Secretary, Ray Axon: "Service Centre's functionality will enable our customers to 'approve' invoices on-the-spot as each job is closed, and our engineers will then use a dial-up link via their laptops to download this information to the host, to enable invoices to be despatched immediately and with full client approval and satisfaction
This article was originally published on Manufacturingtalk on 21 Feb 2003 at 8.00am (UK)
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"The technology represents a considerable improvement in terms of time savings and paperwork, by eliminating time sheets and the administrative time and effort taken to generate invoices from these," he continues.
"But, importantly, Service Centre could also lead to the introduction of new, streamlined methods of credit maintenance and improved customer service.
"For example, we plan to harness the power of the software's warranty reporting features, perhaps by introducing a scheme based on a payment 'pot' that is debited as each warranty call is made - thus eliminating invoices for this type of work." With 1,800 CNC milling machines and machining centres installed throughout the UK, Hurco Europe utilises a nationwide team of 10 field service engineers to ensure customer satisfaction levels remain high.
Further reading
System increases customer service satisfaction
Machine tool and engineering companies are using the powerful, yet easy-to-use functionality of service centre service management system to increase customer service satisfaction levels.
Service management system brings benefits
As well as gaining benefits from Tesseract's Service Centre service management system, machine tool companies can also learn at MACH about rental scheme for easy-to-use, cost-effective software.
The company's service activities have traditionally been managed by an ageing in-house system that also looked after accounting.
Now, however, that system is being replaced by the integrated use of Service Centre with Sage financials.
"The old system was very good at number crunching and for presenting all the information we wanted on reams of paper - which could take ages to distil and decipher," says Ray Axon.
"But with Service Centre, and especially by using its remote engineer access link, we'll be obtaining information instantaneously from the field, while also being able to automatically download the engineers' daily work schedules.
"In addition, because the new software has functionality that enables us to 'tag' individual engineers in terms of, for example, geographical area and skill set, Service Centre will effectively also be performing a lot of back office tasks, too." Hurco Europe reports all warranty service calls to the head office in Indianapolis, USA, on a monthly basis.
The crystal reports generated by the Tesseract system enable this to be done automatically, allowing any supplier quality issues to be managed quickly and easily.
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