IT outsourcing services gets loyal support

Luxoft beats global employee retention standards in India and China, fostering strong client retention and has an employee retention rate in Russia of 94%.

Luxoft, one of Russia's leading providers of IT outsourcing services to companies like IBM, Dell, Deutsche Bank, T-Mobile and others, has announced that it achieved a 94 percent employee retention rate in 2006.

With more than 1,900 employees in Russia and across its global locations, the company also announced it received a 'Best Employer of Russia' award as part of the prestigious 'Leaders in the Russian Economy' list.

This award is sponsored by the Russian Chamber of Commerce and Industry, the Coordination Council of the Russian Employers' Associations, the International Business Support Foundation, and the Rating Analytical Agency.

Since its founding in 2000, Luxoft's employee retention rate has exceeded industry standards.

The six percent employee attrition rate experienced by Luxoft last year, down one percent from the prior year, strongly outperforms other outsourcing industry statistics.

India's IT-services sector attrition rate has run as high as 30% at the junior programmer level according to the 'NASSCOM-Hewitt total Rewards Study 2005', and the Hewitt 'Attrition and Retention Asia Pacific Study 2006' reported China's outsourcing industry attrition at 23%.

Luxoft attributes its strong track record to several factors integral to the company's culture and business practices including the following.

* Rigorous and highly selective recruiting practices that bring some of the most highly experienced and educated talent in Eastern Europe, Europe and North America - 74% of Luxoft employees earned Masters degrees, and more than 68 percent have seven or more years of industry experience.

* A formal and ever-expanding training and education program with courses focusing on developing or expanding skills in technical and industry expertise; relationship building and client service; and multi-language fluency - Employees typically spend 12 days a year in Luxoft training, and are also encouraged and supported to pursue and gain the highest industry certifications in quality, security and programming.

* Company sponsored and dedicated university programmes across Russia and the Ukraine to encourage and cultivate new talent for Luxoft and the Russian IT industry - Luxoft is also a regular sponsor of the annual ACM International Collegiate Programming Contest.

As further testimony to the company's commitment to IT employment excellence, Luxoft was the only IT company to be recognised with the "Best Employer of Russia" distinction in 2006, out of a total of 40 winning companies.

The 'Best Employers of Russia' award category is aimed at recognising Russian companies and organisations who have achieved significant success in areas like workforce growth, preservation and expansion; job creation; employment of young people; and ensuring and protecting employees' rights.

In addition to this latest award, Luxoft's commitment to management excellence has been well recognised by the global business community including being featured in the Top 50 Best Managed Global Outsourcing Black Book (2006.) The end result of Luxoft's focus on providing a rich professional experience that retains and grows employees is stability - internally and for clients where Luxoft has traditionally seen a 90% client retention rate.

Luxoft enjoys successful and long-term client relationships with many leading companies including Boeing, Dell, IBM, Thomson, Deutsche Bank, Caterpillar, Areva, Thomson, Citibank, US Department of Energy, T-Mobile, Ping Identity and others.

"We put a lot of emphasis on providing a workplace that makes our employees want to stay and grow with us," said Dmitry Loschinin, president and CEO, Luxoft.

"One of the most exciting outcomes is the ability to offer our clients a consistent team that knows their business and work culture, deeply understands their industry and their systems and truly cares about the success of an engagement as much as they do".

He added: "We have found that focusing on employee retention enables us to maintain a high level of customer retention as well".

One of Luxoft's leading and long-term clients Deutsche Bank commented on the experience level and value of Luxoft's people, especially in complex outsourcing engagements.

"We were impressed with the quality of Luxoft's people," said Daniel Marovitz, CEO for technology at Deutsche Bank's global banking unit.

"More than 70% of Luxoft employees are senior specialists with over 7 years of IT related experience.

Over 80% are educated to PHD or Master's level and they've been working with large clients like Boeing and Dell".

Marovitz concluded: "At Luxoft we've found teams of experts ready to challenge you with tough questions.

And that's what you need on complex projects".

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