Product category:
Maintenance planning, services and equipment
News Release from: Moog Controls | Subject: Repair programme
Edited by the Manufacturingtalk Editorial
Team on 02 April 2007
Repair programme combats downtime
Moog has launched a Fast Track Repair service designed to give organisations a vital edge in delivering the quickest possible turnaround for essential engineering assets.
Recognising that minimal machine downtime is key to maximising operational metrics like RONA (return on net assets) and ROCE, (return on capital employed) Moog has launched a Fast Track Repair service designed to give organisations a vital edge in delivering the quickest possible turnaround for essential engineering assets When a returned product is assigned to the Fast Track system, the priority level is automatically raised within Moog's existing repair programme and at this stage, an estimate of return time is given to the customer
This article was originally published on Manufacturingtalk on 28 May 2007 at 8.00am (UK)
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According to Brian Sims, internal sales manager at Moog: "Fast Track's priority management system gives customers the ability to raise the profile on specific units above and beyond the various levels of turnaround offered by Moog.
Due to the expansive product offering from Moog, we can't promise a 24 to 48 hour turnaround, although, in reality, it is likely for us to regularly reach this level of performance." With Fast Track, parts are re-designated and kitted in a unique way, adhering to global industrial processes and standards of lean, Kaizan and six sigma, to ensure Moog meets customer expectations with regard to quality.
After that, the kit is then assigned to a dedicated set of individuals in the team whose responsibility is to re-manufacture the unit to exacting tolerances within (often) the tightest of deadlines.
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One company that makes regular use of Moog's Fast Track Repair service is Wood Group Accessories and Components ., based in Dublin.
The company, an aerospace workshop, undertakes major service regimes not only on aero engines but also gas turbines and, as with many industries, turnaround times and lead times are vital - especially where the end customer is concerned.
According to Katrina Sutton, materials team leader: "Some of the power plants we service have parts that you can no longer buy but are 100% repairable and can therefore be regularly serviced.
We quite often have a 21-day turnaround so it is vital that any work we subcontract out does not impact on these timescales.
"Our service and repair turnaround on these parts has fallen from up to 28 days down to just two or three thanks to Moog's Fast Track Service.
In fact I no longer have to worry about the lead times because I know they will be back well within schedule.
The difference this service has made to us is massive; we can now promise shorter lead times to our customers and have complete confidence that we will stick to them thanks to Moog's help." Commencing with Moog's market leading SVO valves it is likely for Fast Track to be extended to cover other products later in the year.
In common with Moog's Authentic Repair programme, the remanufactured product will be as dependable and trouble-free as when it was new, using the very best technology in the process.
This is due to a number of key benefits offered by Moog's repair capability: When a repair requires replacement parts, customers can be sure they are manufactured with the same quality that Moog's global reputation is built upon, Only Moog's facilities have the production specifications needed to ensure accurate performance, warranty protection, and reliability for continued long service life, As the original equipment manufacturer, Moog's technicians and engineers understand their products and the applications of their customers, which wouldn't be the case with other repair providers, Moog makes every effort to minimise downtime, ensuring that the repair has the dependability and long-life needed to save money.
With modern industry demands increasing, it is important for companies to know that any repair work they need doing is in the best possible hands and will be undertaken under the highest quality standards.
What is more, knowing that the team undertaking the repair are prioritising it and attaching the same level of urgency as required by the customer, often results in downtime that can be forecast in terms of days rather than weeks for most situations.
Sims concludes: "We have been very pleased with customer uptake of the Fast Track Service and have received very positive feedback. Request a free brochure from Moog Controls ...
It is clear that we are meeting the needs of our customers, with the take-up since Autumn 2006 representing between 16 and 20% of our total repair business capacity.".
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