Product category:
Quality control and management software
News Release from: Mustang Technologies | Subject: TracReturns v1.5.0
Edited by the Manufacturingtalk Editorial
Team on 03 November 2006
RMA software for tracking product
returns
TracReturns is a RMA (return material authorisation/return merchandise authorisation) software product that tracks all phases of the product return process for manufacturers and distributors
Mustang Technologies is proud to announce the release of v1.5.0 of TracReturns TracReturns is a RMA (return material authorisation/return merchandise authorisation) software product that tracks all phases of the product return process for manufacturers and distributors
This article was originally published on Manufacturingtalk on 8 Mar 2005 at 8.00am (UK)
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One of the primary new features in v1.5.0 is the tracking and reporting of failure codes on each return.
Now, manufacturers and distributors can track the products and the reasons each product failed.
Failure code reports are available so that manufacturers and distributors can track component failures across multiple products or by product.
TracReturns is a specific-use software product that does not require additional software components - such as accounting software modules.
TracReturns is a great solution for manufacturers and distributors currently using a paper-based RMA system but need to move to a computer-based RMA system to improve customer service, to improve efficiencies, and to stay competitive - without the hassle of installing a complete accounting system.
However, TracReturns is great for tool for technical support, engineering, and customer support departments to track failing products in the field.
TracReturns tracks the complete product return/RMA process from the customer's initial phone call, through receiving and repairing the product, to the final return of the product back to the customer.
In addition to tracking failure codes, notes and documents (such as WORD documents, EXCEL spreadsheets, PDF's, and photos) can be attached to each return.
Plus - statuses, failure codes, custom fields, and priorities can be assigned to each return.
Mustang provides a risk-free, "try-before-you-buy" policy which allows its customers to evaluate TracReturns without any obligation for 30 days.
At the end of the 30-day period, customers can elect to buy TracReturns and continue using it - or they can remove the product from their computer system and pay nothing.
A complete description of TracReturns, a user manual, and a free demonstration copy of TracReturns are available on our web site.
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