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News Release from: Pink Elephant
Edited by the Manufacturingtalk Editorial
Team on 21 August 2007
700 Global IT practices surveyed
Survey that examined ITIL in SAP enterprises revealed that most are using ITIL as a strategy; the primary benefits of adopting the best practice framework are process standardization and efficiency.
A recent online survey from Pink Elephant and BMC Software examining ITIL in SAP enterprises revealed that a large majority are using ITIL as a strategy The primary benefits of adopting the best practice framework are process standardization and efficiency; while cultural issues continue to plague implementation efforts
This article was originally published on Manufacturingtalk on 1 Jun 2007 at 8.00am (UK)
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Key findings of the study, released in the joint Pink Elephant/BMC white paper titled 'ITIL Best Practices In SAP Environments', include the following.
* 71 % of respondents are implementing ITIL as a strategy.
This includes feedback from the 240 people who met the full qualification criteria, as well as others who responded to the survey.
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* Process standardization and efficiency are the primary benefits of implementing ITIL.
* Most respondents are managing their SAP implementations as part of larger IT enterprise ITIL initiatives.
* The most common ITIL process implemented first is Incident Management, followed by Service Desk and Change Management.
* The biggest challenges to ITIL implementation are cultural (learning to work across silos and avoiding resistance to change).
* When asked what they would do differently in the future to mitigate these challenges, participants cited that they would do the following.
1 - Do more up-front planning.
2 - Get early buy-in and involvement.
3 - Increase the socialization of issues to teams outside their regions.
4 - Conduct more training.
Pink Elephant's director of Product Strategy and the white paper's co-author, Troy DuMoulin, said: "The main 'take-away' from this survey is that ITIL best practices are well suited to the ERP marketplace.
ERP customers are often large enterprises with complex IT environments and varying degrees of IT process maturity; however, they do understand the benefits of standardized processes and integrated applications, and can therefore recognize how similar benefits apply to IT by implementing ITIL".
Global best practices director at BMC, Ken Turbitt, commented: "Efficient management of business processes continue to play a critical role in driving revenue and overall business success.
Using ITIL best practices, combined with a Business Service Management strategy allows customers to support these automated processes across the organization and manage IT operations from a business perspective with truly integrated thinking".
He said: "The results are clear with BMC customers reaping the benefits of this integrated strategy, delivering increased efficiency and process standardization improvement".
The survey was conducted in February 2007 with nearly 700 IT executives, directors, managers and consultants worldwide to assess where IT Service Management (ITSM) is headed in terms of global adoption.
Most of the results are based on responses from 240 individuals who met specific criteria that included running SAP for enterprise resource planning (ERP) implementations, being responsible for ITIL strategies and holding a senior position in the IT organization.
* Read the full white paper - go to the pink elephant Web site: adding after .com: /en-US/ResourceCenter/PinkPapers/ to read 'ITIL Best Practices In SAP Environments' in its entirety.
No preliminary sign-up is required.
Also, find out how to access The Rise and Re-Integration Of The ERP Empire, Pink Elephant's bonus PinkPaper that builds on the survey results and examines the business reasons for the rise and separation of the SAP organization from the general IT function over the last 15-20 years.
* About Pink Elephant - Pink Elephant is the world leader in IT management best practices, offering conferences, education and consulting services to public and private businesses globally.
The company specialises in improving the quality of IT services through the application of recognized frameworks, including the IT Infrastructure Library (ITIL).
Pink Elephant has been involved in the ITIL project since its inception in 1987, and was selected as an international expert to contribute to the ITIL V3 project - as authors of V3's Continual Service Improvement book and through representation on the international exam panel.
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