Product category:
Machinery/plant guarding and protection
News Release from: Pilz Automation Technology | Subject: Safety equipment, systems Web site
Edited by the Manufacturingtalk Editorial
Team on 31 July 2007
Website to improve safety automation
service
Revised Pilz Website has been restructured to improve visitor access and includes items such as a glossary of terms used in automation and safety-related control systems.
Pilz is launching a new Website to provide easier access to a greater amount of detailed technical information, and the appearance and navigation have been improved While the main menu along the top remains constant across all pages of the new site (Solutions, Products, Services, Expertise, Company), the menu down the left-hand side varies, depending on the content of the page being displayed
This article was originally published on Manufacturingtalk on 28 Jul 2008 at 8.00am (UK)
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At all stages, a 'breadcrumb trail' is displayed along the top of the screen.
One facility is the Webcode shortcuts.
All of the Pilz literature now includes four-digit Webcodes, and entering one of these into the prominent Webcode box on the new website takes the user directly to information about that particular product.
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* Enhanced seach tool - another feature is an enhanced search tool.
This is far more powerful than the search on the current Pilz UK website, yet it remains easy to use.
This will, again, help users to find what they need as quickly as possible.
In addition, there is now a facility for searching just product information, which reduces the number of results returned when searching for information about specific Pilz products.
* Sitemap - note that, if preferred, there is also a sitemap to aid site navigation.
If a user knows, for example, that a PNOZsigma safety relay is required, an online selection guide helps to find the correct model by enabling the user to enter data such as the number of contacts required and the type of terminals desired.
In the unlikely event of a user being unable to find what they want, a callback facility is available; entering a telephone number in the Callback box initiates a request for someone from Pilz to telephone the user.
* Informative pages - numerous useful and informative pages can be found within the Expertise section of the Website.
For example, the Pilz lexicon is a glossary of terms used in automation and safety-related control systems.
In addition to explanations for specific terms, the links are provided to related terms.
Elsewhere within the Expertise section there are explanations of the machinery safety regulations and standards in place around the world, and FAQs are being added.
* Downloads - as with the current website, a number of downloads are available, though these first require registration on myPilz.
Various documents are available via myPilz, such as configuration and commissioning information, plus software tools, macros and drivers.
In addition, registered users can make price and availability enquiries or place orders directly.
* Website registration - registration with myPilz is very easy, with just the usual contact details needing to be provided and the user's choice of password.
An email is then sent automatically to the registrant, which contains a link to confirm the registration process.
A major task has been undertaken to review the hundreds of product announcements, technical articles and application stories published on the Pilz UK website.
These have been updated where appropriate and republished on the new website, so this valuable resource is being retained.
Pilz believes that the new website represents a major improvement in customer service.
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