Product category:
Safety relays, interlocks, control systems, electrical components
News Release from: Pilz Automation Technology | Subject: Full 24/7 telephone service
Edited by the Manufacturingtalk Editorial
Team on 31 October 2007
Automation firm offers 24/7 telephone
support
Automation safety systems supplier, Pilz Automation Technology, has introduced a full 24/7 telephone service to offer its customers a high level of immediate technical support.
'Round-the-clock' support is essential in production environments that operate for three or even two shifts, said Pilz Automation Technology Moreover, modern automation and safety-related controls are increasingly programmable electronic systems that are dependent on application-specific software, so it is not practical in every case to rely on stocking a replacement for a 'swap-and-go' approach to restarting production
This article was originally published on Manufacturingtalk on 11 Jul 2008 at 8.00am (UK)
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Pilz has now developed a 24/7 support structure.
It told Manufacturingtalk that its aim is to enable its customers worldwide to benefit from a high level of technical support at all times of the day and night.
Furthermore, the general standard of support available - which is already high - is being raised even higher, and the 24/7 support concept provides scope for continuous improvement.
Pilz subsidiaries around the world are delivering 24/7 support in a variety of ways, depending on local requirements.
In the UK it is telephone-based, with a technical support engineer available to take calls at any time.
If the customer's problem cannot be resolved over the telephone, the technical support engineer will locate a specialist that can respond in a timely manner.
Customers can also send emails and faxes 24h/day, but these will not be actioned until the start of the next working day.
To make use of the 24/7 telephone support, UK customers can call 01536 462203.
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