Product category:
Calibration and Testing Services, Consultancy and Learning
News Release from: Qualico (UK) | Subject: CD
Edited by the Manufacturingtalk Editorial
Team on 21 October 2003
ISO 9001:2000 Customer Satisfaction
Measurement CD
The scope of the new standard is defined as meeting the customer's requirements and using the Quality management system to measure and enhance satisfaction.
The scope of the new standard is defined as meeting the customer's requirements and using the Quality management system to measure and enhance satisfaction The main ISO 9001:2000 sections refer to customer satisfaction are: 5
Management responsibility 5.2 Customer focus.
5.4.1 Quality objectives 6.
Resources 6.1 Provision of resources 7.2 Customer related processes.
8.
Measurement, analysis and improvement.
8.2.1 Customer satisfaction.
8.4 Analysis of data In order to meet these requirements Qualico has a new CD to allow production of a simple analysis of customers' responses to a survey each month with running total for the year to show how quality objectives have been met and the level of customer satisfaction achieved.
• Qualico (UK): contact details and other news
• Email this article to a colleague
• Register for the free Manufacturingtalk email newsletter
• Manufacturingtalk Home Page
Search the Pro-Talk network of sites
