Product category:
Laser and electron beam welding
News Release from: Rofin-Baasel UK | Subject: YAG, CO2 and Diode lasers
Edited by the Manufacturingtalk Editorial
Team on 05 July 2005
Extensive service, support offered for
lasers
Fully qualified and highly experienced engineers to provide telephone and onsite technical support to laser system users - especially useful for laser systems running on a 24/7 basis.
Offering optimum service support for maintaining their YAG, CO2 and Diode lasers, Rofin-Baasel employs fully qualified and highly experienced engineers to provide telephone and onsite technical support to Rofin customers Service contracts are available for all systems and manufacturers and are especially useful for systems running 24/7
This article was originally published on Manufacturingtalk on 30 Apr 2004 at 8.00am (UK)
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A service contract provides out of office hours support 24/7, 365 days of the year as well as other attractive benefits.
Rofin-Baasel, located in Daventry, Northamptonshire, UK, is backed up by a comprehensive stock of spare parts helping to ensure customer support is of the best standard and response times are minimal.
In addition to having well-maintained lasers, having well-trained employees who understand the equipment they are operating proves the best return on investment, and ensures trouble free operation.
Going 'beyond the basics' and optimising the use of software capabilities can save process time and in turn help to generate more profit for companies.
Rofin offers a variety of tailored training programs to suit individual customer needs.
Courses are held at Rofin-Baasel where customers can benefit from hands-on training on the fully equipped demonstration area, however if preferred training can be conducted at the customer site.
Additional and ongoing training can be beneficial.
For example: Workforce changes - typically require the passing-on of knowledge from person to person and even the most basic techniques are often not passed-on.
The purpose for which the equipment is used may change, for example; manufacturers may need to produce barcodes, 2D codes, logos etc Material changes - more often than not require different parameter settings.
Putting the customer first by providing tailored support ensures that customer care is of the highest quality and ensures Rofin remains the leader in industrial materials processing. Request a free brochure from Rofin-Baasel UK ...
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