Product category:
Document and workflow management software
News Release from: Reqio | Subject: Product Information Management
Edited by the Manufacturingtalk Editorial
Team on 02 February 2005
Online Catalogue improves Customer
Satisfaction
Kem Edwards, a leading component and tool distributor in the UK, has implemented Reqios Product Information Management solution and delivered an online product catalogue to its customers.
Kem Edwards, a leading component and tool distributor in the UK, has implemented Reqios Product Information Management solution and delivered an online product catalogue to its customers The solution is set to improve the customer experience, open a new sales channel and streamline internal efficiencies
This article was originally published on Manufacturingtalk on 5 May 2005 at 8.00am (UK)
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In January 2004, Kem Edwards chose Reqios hosted solution for the management of their product data and the delivery of an online catalogue for customers.
Since this decision was made, Kem Edwards and Reqio have loaded over 10,000 product lines from suppliers such as Fischer Fixings, Draper Tools and Unistrut.
The solution, which is hosted by Reqio, is available to both existing account customers and new prospects and is tailored such that users see appropriate product ranges and prices.
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Reqios Source and Select online catalogue solution provides customers with easy to use methods for browsing, searching, and comparing products within the Kem Edwards range.
Once selected, a link to Protx, the online credit card authorisation bureau, means that customers can not only source required items but also carry out the purchasing transaction.
Orders are fed into Maginus, Kem Edwards ERP and financial system, using an XML based integration, ensuring full auditability of purchases made and a seamless order placement process.
The integrated solution provides numerous benefits to all parties.
Andrew Edwards, Operating Director at Kem Edwards comments, "Although customer need was the initial reason for implementing an electronic product catalogue we have found that the solution provides additional benefits, providing customers and staff with a valuable reference source for our extensive product range together with the efficiencies offered by an EDI order processing system Reqio and Kem Edwards have worked closely throughout the implementation period, providing skills transfer to enable Kem Edwards to easily support the application on an ongoing basis".
Mark Johnson, Reqios CTO comments, "Like Kem Edwards we pride ourselves on our customer service and have fulfilled Kem Edwards exact requirements and still delivered within the budget and timescales required Kem Edwards and Reqio will continue to work together into the future, delivering a reference version of the catalogue on CD ROM to ensure that customers will have easy access to Kem Edwards product ranges, both online and offline and ensuring continued improvement and integration of the delivered service.".
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