Product category:
Injection moulding
News Release from: Sandretto UK | Subject: Injection moulding machinery spares
Edited by the Manufacturingtalk Editorial
Team on 04 June 2003
Injection moulder increases UK sales and
spares
Leading supplier of injection moulding machinery, has reached the GBP 1 million figure for spares and stock held on behalf of its UK injection moulding customers.
Leading supplier of injection moulding machinery, Sandretto UK, has reached the GBP 1 million figure for spares and stock held on behalf of its UK injection moulding customers Sandretto UK's moulding customers currently operate some 3,000 Sandretto injection moulding machines and demand for spare parts and maintenance service has steadily risen over the past three years
This article was originally published on Manufacturingtalk on 12 May 2003 at 8.00am (UK)
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This has been matched by the number and variety of service contracts offered by the Rugby-based supplier and by a cost-down approach to spare parts supply.
'We realise that a ?1m stockholding figure is a large commitment for us to carry,' says Managing Director, Terry O'Reilly, 'but our customers demand it.
We believe that it gives security and value - in terms of the time and money saved for the customer.
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Demand for these items and services is also high.
Our high stockholdings assure no delays and no shortages.' Jeff Taylor, operations manager, runs the service and spare parts programme at Sandretto UK: Taylor says that the company's pro-active sales and marketing in these areas has not only built up value-for-money service contracts for customers, but has driven down spare part costs.
For example, in the consumables area, Sandretto UK filters now cost the customer some 20% less than they did 12 months ago, with heater bands costing some 25% less.
The reason? Sandretto Group purchasing has been demanding keener prices from its suppliers worldwide.
And where these have not been achieved, purchasing has switched to those suppliers that can offer Sandretto the required value-for-money.
'And it's exactly the same product,' notes Taylor.
'Quality, for us, is never compromised.
However, we have secured the necessary cost savings for our customers.' For Sandretto UK another keen area for customer care is in the service of the electronic control of the injection moulding machines, in particular; the replacement and service of printed circuit boards (PCBs).
The key service here is Sandretto UK's Exchange Repair Electronics System, whereby any failed or failing customer PCB is replaced immediately with another that is identical; fit for purpose, warranted, and gives significant cost savings over a new replacement part.
Sandretto UK's computerised call system - which logs and records all details of a company's machine use, spares and service record - provides detailed analysis of possible failure modes and, together with immediate supply of the spare PCB can give supplementary advice to the customer without the need to put a service engineer on site.
Taylor notes that 'some moulding companies can spend a small fortune on replacing old parts with new - to the extent where, over its lifetime, one may as well have bought a new machine!' For Sandretto users at least, the exchange programme has removed that concern.
The versatility of the exchange programme - 'we supply electronics to all kinds and all ages of machinery - up to 30 years old,' says Taylor - and average savings of 70% over new part replacement have made it a very popular scheme with Sandretto's customers.
For Taylor, low cost spares, exchange programmes and other supplier activities are all part of the benefit that can accrue from a service contract.
'It is clear and proven that machines under service contract are far far more reliable than those that are not.
We estimate that the likelihood of failure or breakdown is 60% higher without a service contract in place.
The likelihood of serious damage occurring - and therefore machine replacement - is also that much higher.'.
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