Product category:
Materials Testing
News Release from: SKF UK
Edited by the Manufacturingtalk Editorial
Team on 07 June 2005
Service offering enhanced for detectors
In addition to the continuous developments of its class leading products, SKF is just as focused on developing and enhancing its service offering.
In addition to the continuous developments of its class leading products, SKF is just as focused on developing and enhancing its service offering With this in mind it is now able to offer enhanced versions of its Product Support Plans (PSP/e), which will allow its customers to protect their condition monitoring investments and fulfil their ISO requirements
This article was originally published on Manufacturingtalk on 5 Aug 2008 at 8.00am (UK)
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Recognising that a reliable condition monitoring regime is just a vital as the products and processes it serves, PSP/e includes cover for both software and hardware across a variety of mediums such as telephone, e-mail and fax.
In addition, the software support also encompasses maintenance patches, updates and upgrades, knowledge base access and remote workstation access.
An annual preventative maintenance service is also available as an option and full, unlimited access to SKF's superb @ptitudeXchange facilities is available to those that take the PSP/e Plus option.
On the hardware front, SKF is able to offer annual calibration, firmware maintenance and modification, hardware upgrades, a repair service for failures attributed to normal use (with a typical repair turnaround of five days) and for users of the company's Microlog and Marlin units, loan equipment can be provided.
The Product Support Plan is much more than just an extended warranty: it includes all the services needed to ensure the maximum utilisation of condition monitoring equipment and software.
There are two different versions available to choose from: Standard PSP/e or PSP/e Plus, which includes the PSP/e services, free upgrades, plus a full, unlimited subscription to all content and services of @ptitudeXchange.
A 50% discount will be taken from the cost of either PSP/e version when it is purchased at the same time as the equipment/software. Request free introductory details about products from SKF UK ...
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