Product category:
Training Aids and eCommunication
News Release from: Support Web UK | Subject: Support Web
Edited by the Manufacturingtalk Editorial
Team on 22 July 2004
Web Service to revolutionize front-line
support
Support-Web.co.uk is an advanced internet-based support system which provides companies with a means of providing their clients with piece of mind
Support-Web.co.uk is an advanced internet-based support system which provides companies with a means of providing their clients with piece of mind and them with a cost-effective, hi-tech solution in order to meet the demands of today's highly-competitive service market Utilising the very latest technology, Support-Web offers your clients the ability to log and manage support calls and service visits, 24hrs a day, 7 days a week, 365 days a year without the need for expensive 24hr telephone operators
This article was originally published on Manufacturingtalk on 26 Jan 2006 at 8.00am (UK)
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Any company that provides service agreements and support contracts to their clients can take advantage of Support-Web.
Example industries include: Electrical Engineers, Security Installers, Plumbers, IT Support firms.
Over 90 support providers are already registered with Support-Web, servicing the needs of some 1300 clients, anyone of which can log-in and raise a support issue within seconds.
Utilising Email and SMS Text technology, jobs can then be sent directly to engineers who in turn can accept jobs and state a time of arrival, all of which is received back by Support-Web before notifying the relevant parties.
The system also allows automatic generation of job-sheets which can be downloaded via any PC, ensuring engineers have the correct information to hand without the need for a visit back to the office.
To find out more, or sign up to our FREE 30-day trial, visit http://www.info.support-web.co.uk/.
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