Product category:
Materials Testing
News Release from: Thermo Fisher Scientific
Edited by the Manufacturingtalk Editorial
Team on 25 September 2006
Customer service award for analytical
instruments
Thermo Electron was recently awarded the NorthFace ScoreBoard Award, for a second consecutive year, in recognition for providing Excellence in Customer Service to its customers.
Thermo Electron, world leader in analytical instrumentation was recently awarded the NorthFace ScoreBoard Award, for a second consecutive year, in recognition for providing Excellence in Customer Service to its customers The award presented to Thermo included two categories: Installation Service Representative and Field Service Engineer
This article was originally published on Manufacturingtalk on 24 Aug 2004 at 8.00am (UK)
Related stories
Low power X-ray spectrometer checks slags
Versatile X-ray spectrometer for the iron, steel and metallurgical industries to analyse slags, is claimed to be the first low power instrument to offer excellent performance on fluorine.
Metals analyser improves elemental analysis
High performance optical emission spectrometer allows steel producers to make more accurate and precise measurements and guarantee the quality of their alloys.
The award program, now in its fifth year, rewards organizations that consistently exceed customer expectations and who offer exemplary service to their customers.
Omega Management Group, an independent quality auditing firm, judged more than 200 projects from over 50 companies based in the U.S.
and abroad in 2005.
Each of the award recipients qualified by measuring their customer satisfaction levels at least twice during the year in such categories as technical support, field service, sales process, account management and training.
The award recipients are those who, based on survey responses from their own customer base, achieved a 4.0 or above out of a possible 5.0 score in any category measured.
Paul Harris, quality manager for Thermo's scientific instruments division, comments, "We completely understand the importance of offering exceptional customer service.
By continually developing our exceptionally talented engineers along with monitoring our customer feedback and satisfaction levels, we are able to ensure that our customers are receiving the highest quality of service possible." With a history spanning 50 years, Thermo offers a broad array of products and services that are backed by one of the largest and most knowledgeable service organizations in the instrument industry.
Although the portfolio is extremely diverse, Thermo's engineers continue to remain specialized in specific products, and are required to prove their expertise by passing strict certification levels for each product they intend to support.
This stringent certification program provides a progressive training channel for engineers to demonstrate and prove skill standards through structured classroom instruction, practical laboratory experience, and on-site mentoring.
Recognition of Thermo's service has been due largely to the highly knowledgeable team of 1,200-plus certified Thermo engineers who serve more than 125 countries, and who are dedicated to helping customers improve productivity, quality and profitability.
• Thermo Fisher Scientific: contact details and other news
• Email this article to a colleague
• Register for the free Manufacturingtalk email newsletter
• Manufacturingtalk Home Page
Search the Pro-Talk network of sites
