Product category:
Training Aids and eCommunication
News Release from: Training Synergy | Subject: Counter terminal training
Edited by the Manufacturingtalk Editorial
Team on 08 December 2006
Bank staff trained in use of new counter
terminals
Getronics partnered with training services provider Training Synergy to provide training resources for the implementation of new front office counter terminals in a major high street bank.
Systems integrator Getronics partnered with training services provider Training Synergy to provide training resources for the implementation of new front office counter terminals to some 10,000 users within 1,643 branches of a major high street bank Training Synergy's trainers worked with the bank to develop, design and deliver an accredited trainer programme, trained cashiers and counter managers on the new system, provided 'live proving' of the system immediately before the system went 'live', provided 'go live' support to each branch and provided 'branch briefing' visits to staff to explain the new changes
This article was originally published on Manufacturingtalk on 1 Feb 2006 at 8.00am (UK)
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"We have been able to manage a very challenging rollout schedule and make every allowance to ensure business as usual".
"This is just one example of the new ways in which we're working with customers to provide a holistic training service," said Training Synergy's David Field.
"Nowadays, trainers are becoming consultants and mentors, working with learners to advise and guide them to help them become more productive in their daily roles," added Daniel Hanlon, Training Synergy's managing director.
"Gone - or at least going - are the traditional 'fount of all knowledge', instructor-trainers".
"In their place are 'learning enablers', who combine presentation skills with those of a coach, mentor and facilitator, bringing about the most appropriate learning conditions for each learner, based on their learning preferences and the available learning delivery technology".
"Both the structure and delivery of training is changing, as customers' needs and expectations change," he continued.
"Increasingly, this is being seen in the growing synergy between business goals and that business' training activities".
"In turn, this is increasing the demands on trainers and the developers of training materials".
"Not only do they have to impart knowledge about a system but they must also 'win hearts and minds' to a potential change in working practice.
"These changes in trainers' roles have led to an increase in the value they can lend to an organisation," said Hanlon.
"Trainers can become the champions for a change as well as being the facilitators of the learning that brings this about".
"This is one key area where our customers are experiencing and benefiting from the added value that Training Synergy's trainers can bring".
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