Product category:
Training Aids and eCommunication
News Release from: Training Synergy | Subject: Online training
Edited by the Manufacturingtalk Editorial
Team on 07 June 2007
Changing end user training focus
Training Synergy sees training projects increasingly focused on specific work processes and 'snappier' delivery methods.
According to the training solutions provider Training Synergy, distinctions between what has been traditionally segregated as IT and business skills training are becoming much more blurred The company, which delivers some 40,000 end user training days a year, on bespoke systems, believes that courses now need to reflect how a user engages with technology and exploits that technology to the best of her/his ability, rather than trying to change the user's process to match the technology
This article was originally published on Manufacturingtalk on 1 Feb 2006 at 8.00am (UK)
Related stories
Insurance company's flexible friend
When a large insurance company wanted to upgrade its company-wide computer system to Windows XP and standardise its email browser as Microsoft Outlook XP it turned to Training Synergy for help.
'Proof of the pudding' for new Academy
The first graduates from the Accelerated Trainer Academy are now delivering training to help it supply Increment 1 of the Defence Information Infrastructure (Future) project.
"A good example of this is Communities of Practice (CoP) and the products that facilitate the concept," said Training Synergy's David Field.
"The users of, and contributors to, these communities need to understand not only the tools that exist to support them but also how to engage with them and contribute effectively, so that the CoP is enhanced.
"Training is now more than ever about work processes rather than specific applications," he explained.
Further reading
Bank staff trained in use of new counter terminals
Getronics partnered with training services provider Training Synergy to provide training resources for the implementation of new front office counter terminals in a major high street bank.
Training Synergy helps British Energy XP migration
Training Synergy has provided training support to a Windows XP rollout throughout British Energy offices in the UK.
"This type of training needs to be carefully developed and then deployed in a way that is engaging and rapidly absorbed by users.
"If it is to be effective and absorbable, training needs to be succinct and avoid superfluous information," he added.
"Traditionally, this has not been the case - with the proliferation of 'catch all' standardised applications training".
Field explained that the delivery of this training needs to be done in short bursts and reinforced with on-going support and encouragement from training consultants or specifically selected superusers.
Doing this results in relevant and useful training interventions, more motivated capable employees and, ultimately, significant savings from increased productivity, he claimed.
Training Synergy has found that, over the last eight years, its training projects and solutions have been increasingly focused on specific work processes and 'snappier' delivery methods.
Field commented: "From our work with the NHS to the UK's leading retail banks, our training projects are very much about learning new work processes, producing relevant and engaging courses and then delivering these in short, two to three hour sessions, workshops and drop-in courses.
"Underpinning this delivery technique needs to be a support structure of on-site specialist, email and telephone support, with superusers and floorwalkers verifying that learners have retained what they have been taught.
Increasingly, we've found that e-learning also has a vital role in providing legacy materials and delivering to dispersed groups".
• Training Synergy: contact details and other news
• Email this article to a colleague
• Register for the free Manufacturingtalk email newsletter
• Manufacturingtalk Home Page
