Vision system spares sourced urgently

The UK Industrial Vision Association was able to respond to an emergency call from a distraught production manager who needed spare parts for his vision system.

The reputation of the UK Industrial Vision Association as a central focus for all matters related to industrial vision was reinforced recently when the Association was able to respond to an emergency call from a distraught production manager who needed spare parts for his vision system.

The US-manufactured illumination source on a vision system on one of his production lines had failed totally, and he had resorted to using a human inspector.

This company felt that this was a most unsatisfactory solution which needed to be corrected in as short a time as possible.

The original UK supplier of the illumination source no longer handled the equipment for this particular manufacturer and although they could offer an alternative source on about a two-week delivery time, this was not acceptable.

A direct approach to the manufacturer in the USA, had been unsuccessful due to a holiday, hence the approach to the UKIVA.

The Association issued an urgent e-mail to all the members, which not only located a connection-compatible alternative but also identified the new distributor for the original manufacturer.

The end result was that a replacement unit was delivered the following morning.

Whilst the Association cannot guarantee such spectacular success on every enquiry, the telephone help line is there to offer free and completely independent advice on queries relating to vision and its applications in industry, and provides a useful alternative to the Association's e-mail enquiry reply service.

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