Product category:
People in Manufacturing
News Release from: XYZ Machine Tools
Edited by the Manufacturingtalk Editorial
Team on 06 April 2006
Machine tool supplier appoints manager
In the latest chapter in a varied career with XYZ Machine Tools Martin Burton has been appointed manufacturing and quality manager.
In the latest chapter in a varied career with XYZ Machine Tools, Martin Burton has been appointed Manufacturing and Quality Manager Since joining XYZ as an apprentice in 1989 Martin, who began by fitting digital readouts and ProtoTRAK CNCs, has worked as a service engineer and, since the mid 90s, as area sales manager for the southwest of England
This article was originally published on Manufacturingtalk on 6 Aug 2001 at 8.00am (UK)
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"Being in a sales environment and hearing customers' criticisms and compliments at firsthand is invaluable when it comes to understanding their expectations of product quality and customer service," he said.
"With an expanding product range, which includes CNC bridge mills, large CNC lathes and various additions to the machining centre and turning centre ranges, these aspects of XYZ's business are more important than ever.
This is why we are working towards formal accreditation to ISO 9001 as a clear demonstration of XYZ's long standing commitment to quality." Martin believes his sales and service experience will be invaluable in his new role.
"I know that quality and customer satisfaction is about more than just ensuring a machine is in perfect working order when it leaves the factory here at Burlescombe.
We do have complete traceability in place but quality is also about change.
Customers, and our sales, applications and service people, have very good ideas about ways to improve machine performance and extend service life.
I see my role as making sure their comments are listened to, evaluated and, when appropriate, implemented.
Everything relating to the quality aspects of supplying, installing and maintaining XYZ products is within my remit, so it is challenging new role. Request free introductory details about products from XYZ Machine Tools ...
It is also one that I am enjoying.".
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